UEFA EURO 2020
I have a bit of a problem I think regarding Opodo and their 80% money back on a cancelled flight. I ticked the cover 2 box which starts " Any other cause...." this I took as the correct insurance that has been talking about in different threads here on the forum. On paying for every thing for St Petersberg and receiving confirmation with the insurance policy wording which actual states as below.
Any other cause unintended by and beyond the control of any person insured which is not otherwise excluded which can provide evidence for the case. I can not see an England game played elsewhere is going to cut the mustard with insurance so where have I gone wrong. Tried talking to a human today to try and amend or at least what I can do or not do , but have found that their system has crashed and he could not tell me any thing for 5 hours at least.
What he did say was that I could now not amend my insurance policy and can not cancel it ( if at all possible until he can bring my details up). I was going to book Rome today as well, but I am really shying away with that one now with so much money involved.
Have i missed a box which states cancel for any reason guarantee with 20% excess somewhere.
Help anybody please
In reply to David Lilley:
In reply to Kerry Gillen:
In reply to Tim Powell:
In reply to Philip Sherwin:
Tim PowellWhy are people invoking the Cancel for Any Reason clause now when you will effectively only get back around 70-75% of your outlay once the fees are also taken into account. Isn't it better to wait until closer to the flight departures on the basis that if they are then cancelled by the airlines, presumably a 100% refund would be provided.
Do you have any examples of the airline giving a 100% refund for flights which have been cancelled due to the coronavirus outbreak ?
I have a number of flights booked for Austria v England, Euro 2020 and the Nations League. At the moment, these flights have not been cancelled as they are too far into the future. But, for cancelled flights, the policy of the airlines appears to be to offer fee-free rebooking rather than refunds. The ones whose policies I have seen typically require a rebooking to be made before a certain date, with the new flight to be before another stated date. For example, the Lufthansa Group, which includes Austrian Airlines and Eurowings, requires any rebooking to be done before 31st August and the rebooked flight to be taken before 31st December. This would be no use for 2021 football trips. Even if flights after 31st December were allowed, does any airline publish their summer 2021 schedules this far in advance ?
It should be noted that, under the terms of the 'cancel for any reason' guarantee
Cancel for Any Reason Guarantee must be added and paid when the trip is booked only. If you are to modify your trip then this contractual guarantee will not apply to the new trip.
So, if it were possible to rebook my Copenhagen and St Petersburg trips for 2021, the 'cancel for any reason' guarantee would not apply to the new booking. If we didn't qualify for those games, the flight fares would be 100% forfeited.
One of the other terms and conditions says
In case of a force majeure event, the customer can be refunded (i) the amount paid for the Cancel for Any Reason service and (ii) the taxes refunded to us by the airlines (unless directly refunded by the airlines to the customer). The 10 days refund period does not apply in case of force majeure.
This seems to get Opodo completely off the hook. It implies that if I try to invoke the 'cancel for any reason' guarantee now, then I will not get back 80% of the fare, but a significantly lower amount.
Anyway, having gone through the automated telephone process, I'm still waiting to see what refund, if any, will appear in my credit card account.
In reply to Michael Palfrey:
Michael PalfreyMy last flight for the March friendlies has just been cancelled.....full refunds all round
Which airline was this ?
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