UEFA EURO 2020
I don't know about anybody else, but I've been impressed with the support offered to fans by Team England for the Euro 2020 ticket applications.
They produced a comprehensive set of FAQs which was updated when new information became available. They were also responsive to questions which cropped up on the forum. For example, when members didn't know how to request souvenir tickets, they found out the answer for us and added it to the FAQs.
They created a detailed step by step guide on how to complete the application, including screen shots.
They obtained a complete category split for every match : something which I don't think has been available for any previous tournament. Taken together with Matthew Isle's caps table posts, this has given members valuable information to help with their choice of ticket category. They also used ticket application reports from UEFA to give us updated advice on which matches and categories were under or over subscribed.
There have been no less than 9 'News & Announcement' bulletins explaining everything, with links, plus emails for those who don't visit the website very often.
Since 25th November, when the Kosovo caps were added, they've processed over 4100 applications to join the Travel Club including very many who only joined during the ticket application period. And they must have answered hundreds of email and telephone queries.
It's clear that Team England have put a lot of thought into identifying what help the fans might need and to giving us that help. Thank you, guys !
Well said David. Managing close to 21k of members is quite some feat - especially with such a small team. And whilst they'll have moved on from one hefty piece of work they'll be onto their next now. Year on year I'm more impressed with them and especially how they calmly answer our daft questions. Talking of which, take some credit yourself David. You'll also have saved them loads of work answering stuff on here. Most people probably won't be signing in here as frequently as they have been recently, so it's probably a good time to wish us all a happy Christmas, a healthy New Year and some success this Summer!
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