England Supporters Club

  • ESC Home
  • Forum
  • User
  • Menu
  • Search
  • User
England Supporters Club Join Now for Free
Home » Fan Forums » Tickets & Travel

EURO 2020

UEFA EURO 2020

Successful refund not received

Have seen a couple of other CL bis but couldn’t add.

Did anyone else get the successful refund from UEFA, but hasn’t received money due to credit card changing/account being closed.

Russell Adams
  • 11 May 2021 9:12 AM
  • Cancel

6 Replies

  • mark crawford
    mark crawford
    • 11 May 2021 11:42 AM
    I know a few people have received successfully been returned but hasn't been on to bank who have now received the email I got and will take my case up because it's fraudulent to say it's been successfully done when it's not
    • Cancel
  • David Lilley
    David Lilley
    • 11 May 2021 12:41 PM

    When you close a credit card account, it remains dormant for a period of time so that it can receive refunds and charge back payments. Phone the credit card company and ask them whether they have received a refund from UEFA. If so, you can arrange with them to have the balance transferred to your bank account.

    If the credit card company has not received the refund then contact UEFA. UEFA have a process whereby you enter your bank details on the 'profile' page in your UEFA ticketing account and then they transfer the refund directly to your bank. But they will only do this if the refund to your credit card has failed.

    Also, be aware that if you were included on someone else's ticket application then the refund would go to the lead applicant. You would have to sort out with them getting your ticket money back.

    • Cancel
  • Peter Cooper
    Peter Cooper
    • 12 May 2021 9:53 AM

    In reply to David Lilley:

    Any idea how you can see which credit card you used? Doesn’t say on my ticket confirmation
    • Cancel
  • David Bowman
    David Bowman
    • 12 May 2021 10:02 AM
    I cancelled my credit card in October last year and have just got an email to say that I have a new credit balance. Phoned them and they are transfering the money to my bank account
    • Cancel
  • David Lilley
    David Lilley
    • 12 May 2021 10:28 AM

    In reply to Peter Cooper:

    Peter Cooper
    Any idea how you can see which credit card you used? Doesn’t say on my ticket confirmation

    I've searched for this before and I can't find the credit card details anywhere on my UEFA personal profile page.

    However, as an experiment, I have just logged in to a credit card account of mine which was closed last July. The log in worked and I was able to see statements going back to December 2019, before the payment to UEFA for tickets through the FA official allocation.

    So, if you log in to each of your credit card accounts in turn, including any closed accounts, you should find the payment in one of them.

    • Cancel
  • Russell Adams
    Russell Adams
    • 12 Jul 2021 8:14 PM

    In reply to David Lilley:

    I emailed uefa and got the last 4 digits of the card used
    • Cancel
Sign In or Sign Up

To participate within this community you need to sign is as an England Supporters Club member here.

Start a new thread
Latest News & Blogs
  • Team England
    Team England
    • 21 Nov 2017

    News: Italy tickets + Christmas gift pack now available for all members

    Tickets to England v Italy are now available for England Supporters Club members to purchase. Members will also be treated to the England Christmas gift pack which includes a signed Christmas card and competition opportunities, with guaranteed dispat...
  • Team England
    Team England
    • 15 Nov 2017

    News: 2018 FIFA World Cup ticket update

    Following the start of FIFA’s first General Public sale for 2018 FIFA World Cup Russia tickets we would like to provide Travel Club members with some information about ticket applications. FIFA's first sales phase for tickets via a random s...
  • Team England
    Team England
    • 15 Nov 2017

    News: England v Italy: ESTC priority sale

    Tickets to England v Italy on Tuesday 27 March 2018 are now on sale exclusively to Travel Club members. Following feedback from Travel Club members we can confirm that from 12pm today until 3pm Monday 20 November Travel Club members will be abl...
  • Team England
    Team England
    • 15 Nov 2017

    News: Your thoughts on The FA

    The England Supporters Travel Club are looking to hear your thoughts on The FA and football in general. If you are a member of the England Supporter’s Travel Club, we’d be grateful if you could spare 7-8 minutes to complete a short questi...
  • Team England
    Team England
    • 14 Nov 2017

    News: England v Italy: Christmas gift pack

    England will face Italy on 27 March 2018 as the Three Lions’ 2018 FIFA World Cup preparations step up. Gareth Southgate’s squad will host the Italians at Wembley Stadium connected by EE for an 8pm kick off. The fixture against one of Euro...
<>
Related Articles
Recommended Articles