UEFA EURO 2020
As all tickets through ESTC were going to be delivered by smart phone app, the spring 2020 application process included the option to request souvenir paper tickets which would be delivered to people's registered address after the tournament.
As we are now having all of our tickets cancelled and refunded, any request for souvenir tickets will also be cancelled and the €15 cost will be included in the refund. This is confirmed in the FA News Bulletin. So, when those members who get tickets in the reduced allocation pay for their tickets, will there be an option to request souvenir tickets again ?
For the Nations League in 2019, UEFA offered the option to request souvenir tickets and many England fans planned to take up this option. The souvenir tickets had to be requested at the time of the ticket application but we weren't told this until after applications closed and I'm pretty sure that this option never appeared on the application page of the ticket website. When people pointed out to UEFA that the option had not been on the web page they were told that the orders couldn't subsequently be changed to include this option.
The 2019 experience makes me suppose that we will not have the option to request souvenir tickets under the proposed system for the reduced ticket allocation. This would be a pity as many ESTC members save their tickets in collections. Imagine England getting to the final and we don't have a paper ticket for the collection.
In reply to Nigel Pond:
In reply to James Collinson:
In reply to Mark Worrall:
In reply to Matthew Isle:
In reply to Andrew McCarthy:
In reply to Paul Sutherby:
Same here. I'd like to think that if needed the FA will step in after the event and try to sort it out with UEFA, given that it was the FA's advice that suggested you didn't need to tick the souvenir ticket option on every order. That's not in any way a dig at the FA by the way - they've done a spot on job under difficult circumstances and their guidance must've come from somewhere so any confusion / blame lies with UEFA.
In reply to Christopher Hamley:
In reply to Anthony Berry:
In reply to Jonathan Fuller:
Jonathan FullerHaven’t read the whole thread here but I ordered a Germany ticket through uefa general sale and didn’t select a paper ticket, is there a way to order one now?
Based on the aftermath of the Nations League 2019 in Portugal, if you didn't opt for a souvenir ticket in the application process when you bought your ticket then UEFA will not supply one later. The ticketing software is written to do certain things at certain times and I doubt that UEFA will commission extra programming to allow the option for souvenir tickets to be added later, nor set up a manual process to produce these souvenir tickets.
The FA has said previously that they are in negotiations with UEFA about members who selected the souvenir ticket option in January 2020 and paid one payment of €15 for their whole order. It is recognised that, since members had no choice over their order being cancelled by UEFA, they should be able to receive souvenir tickets for all matches for a single payment of €15 paid at the time the group match tickets were re-sold. This has gone very quiet. OK, both the FA and UEFA are busy working on more urgent and higher priority ticketing issues. But I have an uncomfortable feeling that the outcome will be that we don't get souvenir tickets unless we paid €15 on every order, i.e. €75 in total.
There is still eBay but prices there for used tickets have been a bit excessive.
In reply to David Lilley:
In reply to Thomas Hingley:
In reply to Oliver Bickle:
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