Club Wembley members with England Supporters Club or Travel Club accounts are advised that cap updates for England games can take longer to be applied. If you have a Club Wembley account that is not already linked with your ESC/ESTC membership or you are attending as a guest of Club Wembley and wish to receive the caps, please email email@example.com with both account details.
Caps for the Costa Rica game will be applied within a week of the match taking place; Supporters are reminded that caps can only be awarded for attending an England fixture - not for purchasing tickets.
For information on how the caps system works please read the FAQs provided below.
Q. How do I view my number of caps?A. Log in and you will see the number of caps next to your profile.
Q. Why are my caps not showing up?A. After you have attended a game, it takes up to 4 working days for your caps to be updated as the gate data for each match has to be checked. Your caps may also not be showing if your ticket was not scanned at the turnstiles (for a home game) or if you did not collect your ticket (for an away game).
Q. How are caps allocated?A. Caps are allocated based on attendance. For home games two caps will be added automatically in the days after the ticket is used at the turnstile. For our away fixtures you’ll receive two caps for attending a match, which will be added in the days following the game - away caps will not be added for non-attendance under any circumstances. Caps are not awarded for attending tournament fixtures.
Q. I purchased a ticket in the general sale – can I still claim my caps?A. If you purchase tickets in the general sale before the fixture please contact us and we can add your membership number to the order so that caps will be automatically added. If the game has passed you will be required to send an email to firstname.lastname@example.org no later than 21 days after the fixture. Please include your FAN number, order number or ticket number, and an image of the ticket if possible.
Q. Were tickets to the World Cup 2018 allocated based on caps?A. If supply exceeds demand, then all Travel Club members would have received what they applied for. If demand exceeds supply or a certain price category is oversubscribed then it would have been necessary to run a ballot based on the caps system. This was the case for the Belgium match. Q. What happens if an away game is oversubscribed (excluding tournament matches)?A. If an away game is oversubscribed tickets will be allocated using the members caps system to all Travel Club members who registered their interest. For detailed information on this please see the club rules on away ticket allocation.
Q. Is proof of travel required for an away game?A. For all games that England Supporters Club administer, proof of travel will not be required unless stated otherwise on our website. Caps for away games are allocated within a few days of tickets being collected in the host city and the match being played.
Q. How often are tickets to England away games and tournaments oversubscribed?A. During the last qualifying campaign which ran between 2014-2016, The FA were oversubscribed for four out of England’s ten away fixtures.