2018 FIFA World Cup Russia™

2018 FIFA World Cup Russia™ FAQs

Applications for England tickets to the World Cup are now open via www.fifa.com/tickets and will close on Wednesday 31 January. Tickets in the official England allocation are only available to members of the England Supporters Travel Club but for more information, please refer to the Frequently Asked Questions outlined below. 

We will endeavour to update the website and this FAQ page with more information as soon as we have it available. 


Applications

I am a Travel Club member, how can I apply for tickets to see England at the World Cup?

The ticket application process for Travel Club members starts at 9am on Tuesday 5 December 2017 and closes on Wednesday 31 January 2018. The lead applicant needs to create an account at fifa.com/tickets and proceed to the 'My Request' page. From there you'll be entered into a queue before reaching the ticket selection page. Once in the ticket selection page you will need to select your country of residence, nationality and FA fan number before proceeding to the ticket selection page. 

Can I leave my application until a few days before the application window closes on the 31st January?

We strongly advise members to complete their applications by the 15th January to allow us and FIFA time to assist with any queries or issues you may have before the window closes. We cannot guarantee that we will be able to help with any issues after the 15th January.

I am only a member of the free Supporters Club; can I still apply for tickets?

No, you will need to upgrade to the Travel Club in order to apply for England tickets to the World Cup. The Travel Club membership is £30 for adults and £15 for juniors. Members get £5 off their England home match tickets and priority access to away match tickets. The 2016-2018 Travel Club membership expires on the 15th July 2018.

How many tickets can I apply for?

FIFA have set a limit of 7* tickets per person throughout the whole tournament. This number includes any tickets you’re allocated via The Travel Club and any tickets you purchase through FIFA’s General Public sale. As with previous tournaments fans can apply for tickets in groups of up to 4 people. Based on the number of matches you apply for, the total number tickets available across the sale phases is 28**.

Can I apply for tickets to non-England games through The FA?

No, if you wish to attend other matches you can do so by applying directly via FIFA through their General Public sale or by selecting Individual Match Tickets (IMT) from the drop-down options in the Random Selection Draw. Please be mindful that you cannot apply for more than 7 matches in total across all applications. For example, if you apply for 3 matches during FIFA’s General Public sale, you will only be able to apply for up to 4 England matches through The Travel Club.

Can I apply multiple times to increase my chances of being successful?

No, this does not increase your chances but instead may jeopardise them! FIFA have advised that fans applying for tickets will be restricted to a total number of 7* matches throughout the whole tournament. If you enter duplicate applications for the same matches then all applications may be cancelled. 

Can I apply for non-Travel Club members?

No, you cannot apply for non-Travel Club members. If non-members’ details are submitted, then your entire application may be cancelled.

Do all members of my group need to create an account with FIFA?

No, only the lead applicant needs to create an account with FIFA. The lead applicant can then submit the details of the other members in the group under one application.

How will the application process be affected if other members of my group are on different caps level?

Each individual member will be reviewed separately. Some may be guaranteed tickets as a result of their caps level. Those who are not guaranteed tickets will be entered into a ballot. If more than one of you in the group is entered into the ballot then every member of the balloted group will either be successful or unsuccessful.

I have 0 caps; what is the likelihood of getting a ticket?

In the event that the members’ ticket allocation is over-subscribed, no tickets will be allocated to Travel Club members who have not attended a single England match in the 2016-2018 membership period. However, if the members’ ticket allocation is under-subscribed for a match, those members on 0 caps will be allocated a ticket (providing the category selection is available). We would recommend that members on 0 caps apply for category 1 or 2 tickets to increase their chances of being successful.

Please note: Caps for the March friendlies will not count as these matches are due to take place after the application window closes.

Members of my group have different caps totals; will we all be successful with our application?

We would encourage fans that are on similar caps levels to apply together. However; top and low cappers are encouraged to apply separately and for a different category in order to have a good chance of being successful.

For example:

Lead member Tom has 52 caps and applies for category 3 tickets. Dick and Harry have 6 caps each and apply with Tom for category 3 tickets. It is likely that Tom will be successful in his application but Dick and Harry will not be allocated tickets (due to their caps level). Therefore, we would strongly advise that Tom apply on his own for category 3 tickets (or with others on a similar caps level) and Dick and Harry apply separately for a category 1 or category 2 ticket (and check the box to say that they would accept a lower priced ticket). Therefore, all three members have a good chance of being allocated tickets albeit separately.


The FIFA website is not recognising my details when trying to apply for tickets, what do I do?

If you have only just joined the Travel Club membership, please allow 72hrs for your details to update before applying for tickets through FIFA. Please also be aware that the data you are entering on the FIFA website must match what is on your Travel Club membership. For example, if your name on your Travel Club membership says 'Chris' rather than 'Christopher', this is what you need to enter to apply for tickets.


Ticket Categories

What are the different ticket categories?

The prices for each category can be seen in the table below. Tickets are sold in US dollars but the exchange rate given below is for information only. 

When applying for tickets FIFA will allow you to indicate whether you will accept a ticket in the category below.

For example, if you select Category 2 tickets and tick the box that allows you to move down, should Category 2 be unavailable, you may be moved to Category 3. FIFA have advised that members cannot be moved up if the category they apply for is full. Where applications can be satisfied, the original category will be confirmed.

Be mindful that if you do not select the tick box and the category you have opted for is full, you may miss out altogether.

Subject to allocation, we would advise those on a high level of caps i.e. 50+, that they would have a good chance of being allocated category 3 tickets, whereas a member on a low level of caps i.e 6, would have a better chance of being allocated a category 1 or 2 ticket rather than a category 3 ticket.

Information about the location of each ticket category in each stadium can be found here but an example of the category layout can be seen below for the Luzhniki Stadium in Moscow

How do I know what category to apply for?

FIFA have advised that there will be a ‘traffic light’ system in place which will allow members who are applying to gauge the availability of tickets. We will endeavour to provide more information on the category split for England’s allocation as soon as it is available from FIFA.

We encourage fans to apply early (before the 15th January) to allow the information about high applications for certain categories to be made available and give fans time to make any changes if required.

When will I know if I have been successful with my application through The Travel Club?

The application process closes on Wednesday 31 January. Shortly after this date FIFA will send The FA all the application data. If a match is oversubscribed the FA will run a ballot in accordance to the membership rules. If a match is under-subscribed and assuming we have enough tickets in each category, then everyone will be successful. The FA will send the ballot results back to FIFA who will then communicate the results to each member via email. We expect this process to be concluded by mid-February 2018. 

Payments

What payment methods are accepted?

FIFA have advised that they accept both VISA and Mastercard credit or debit cards. Please be aware that these must have an expiry date after August 2018.

Once I have submitted my application, can I change my payment details?

You will have until the 31st January to make any amends to your application (this includes updating payment card details).

When will FIFA take payment for my tickets?

If you are successfully allocated tickets, FIFA will send an email to you advising the approximate date they will attempt to take payment. We recommend that Travel Club members ensure they have sufficient funds in their account to ensure that payment can be taken any time in February.

What happens if my payment card gets declined?

If FIFA are unable to take payment for the tickets you are allocated due to insufficient funds or any other reason, FIFA may cancel the tickets allocated to you. We recommend Travel Club members contact their bank in advance (to advise of the pending transaction and ensure sufficient funds are available in their account) once they have received the email from FIFA confirming their ticket allocation.

Can I use a relative or friend’s payment card to pay for my tickets?

No, the name on the payment card must match that of the lead applicant. If you provide payment card details that are in someone else’s name, your application may be rejected by FIFA. Similarly, the same payment card cannot be used across multiple applications. 

Tickets

How many tickets have England been allocated for each fixture?

FIFA have advised that England will receive around 8% of the saleable allocation of each stadium England are due to play in. We will endeavour to provide a full breakdown of our ticket allocation as soon as it is available.

When will I receive my tickets to 2018 FIFA World Cup Russia™?

FIFA have advised that tickets will be dispatched between April and May 2018. Please be aware that in accordance with security procedures a small number of members will be selected by The FA to collect their tickets in person in Russia. These fans will be notified in advance and will be provided with the collection details nearer to the tournament.

Do I have to pay for postage?

No, delivery charges are included in the cost of the ticket.

If England get through to the knock-out stages, will my tickets still be posted?

If you are successfully allocated knock-out tickets and England reach that particular stage, all ticketholders will be required to collect their tickets in person in Russia.

Please be aware that tickets for conditional knockout tickets i.e. they are dependent on England reaching that particular stage of the tournament will be subject to a 10% handling fee. This is a fee FIFA have introduced and cannot be removed.  

Is there a discount for children/students/OAPS?

FIFA have advised that there are no discounted tickets for concessions. There is no minimum age for children attending a match but Junior Travel Club members must be accompanied by an adult when attending any game at the tournament.  

Are tickets available for disabled spectators?

Disabled tickets are available for each 2018 FIFA World Cup match for Travel Club members who require wheelchair accessible seating.

Can I change or cancel my ticket application?

You will be able to make any changes to your ticket application between the 5th December and 31st January. After this date, no further changes can be made. 

Are Individual Match Tickets for England games in the England end?

No, only tickets for England games purchased via the designated 'Supporter' route located in the official England allocation. To ensure you're sat in the England end when selecting your tickets, please click the 'Supporter Tickets' rather than 'Individual Match Tickets' option on the FIFA website. 

FAN ID

What is a FAN ID?

A FAN ID is a document that all spectators must have to gain access to the stadium. The FAN ID allows for visa-free entry to Russia and therefore you will not need to apply for a visa if visiting the country for the purpose of attending the tournament.

The FAN ID is a compulsory document required by Russian authorities and entitles the holder to free use of some public transport.

How do I get a FAN ID?

Once you have bought a ticket for a World Cup match, you will be able to apply for a FAN ID. The link to register for a FAN ID is: https://www.fan-id.ru/. You must have your FAN ID and ticket to enter stadiums in Russia. For security purposes, FAN IDs may also be scanned upon exit of the stadium. Neither The FA nor FIFA are responsible for the issue of FAN IDs.

Please note: If the photo of the FAN ID is not a match with the person entering the stadium, Russian authorities will not permit that person entry to the stadium. Similarly, the name on the ticket entering the stadium must match that of the FAN ID, if this does not occur, we cannot guarantee that Russian authorities will allow entrance to the stadium.

Is my FA fan number the same as a FAN ID?

No, these are two entirely separate documents. Your FA Fan number allows you to access tickets to England matches and will be required when submitting an application for World Cup tickets but it will not allow you visa-free access to Russia. You must acquire a FAN ID to gain entry into Russia and the stadiums once you have been allocated a ticket.  

How long will it take for me to receive my FAN ID?

Once you have been allocated a ticket and have applied for a FAN ID, it can take about a month to arrive via post. Alternatively, you can have your FAN ID sent to a visa collection centre near you. For more information, please visit: https://www.fan-id.ru/help.html 

How can I find out information about the free transport offered with the FAN ID?

Visit https://tickets.transport2018.com/free-train/schedule for information about the free rail services around Russia during the tournament or to reserve your seat. Please be aware that further train services will be released at a later date, so the information currently displayed will be added to by the Russian authorities. 

General Information

Are there any Travel packages available through The FA?

Our Official Travel Partner is Gullivers Sports Travels. They are offering travel packages to all England matches. For more information, please visit their website by clicking the image below.

Will the cost of travel in Russia be included with my ticket?

No, but some host cities may provide free access to public transport between host city areas and the stadium on match days. Train journeys between host cities on match days for ticketholders (with FAN ID) may also be available. For detailed information of each host city and the public transport network in Russia, please refer to the ‘Host City Spectator Guides’ on www.fifa.com nearer to the tournament. 

Do you have any safety advice for supporters travelling to Russia?

The Foreign and Commonwealth Office have put together some travel and safety tips to help supporters who are travelling out to Russia for the tournament which you can view here

What are FIFA's contact details?

If you need to contact FIFA about your application, please call +41 44 563 2018. If you need to call them whilst in Russia, the number is 8 495 787 2018. 

 * 8 matches if the 3rd/4th place play-off match is applied for.

** 32 matches if the 3rd/4th place match is included.