Join Now for Free
Home » News » Germany and Brazil caps update
Germany and Brazil caps update

Germany and Brazil caps update

Posted by Team England at 11:40 on Tuesday 14 November 2017

Caps for the Germany and Brazil matches will begin to be updated shortly and should be completed by Monday 20 November. 

Club Wembley members with England Supporters Club accounts are advised that cap updates for England games can take longer to be applied. If you have a Club Wembley account that is not already linked to your ESC/ESTC membership or you are attending as a guest of Club Wembley, please email englandsupportersclub@thefa.com with both account details. 

For information on how the caps system works please click here. 

Caps FAQs

Q. How do I view my number of caps?
Log in and you will see the number of caps next to your profile. 

Q. Why are my caps not showing up?
After you have renewed your membership or attended a game, it takes up to 3 working days for your caps to be updated. For members who are renewing, your caps earned during the 2014-2016 period will be carried over to the new England Supporters Travel Club membership so you may see a different number of caps appearing on your profile.

Q. How are caps allocated?
A. Caps are allocated based on attendance. For home games two caps will be added automatically in the days after the ticket is used at the turnstile. For our away fixtures you’ll receive two caps for attending a match, which will be added in the days following the game - away caps will not be added for non-attendance under any circumstances. Caps are not awarded for attending tournament fixtures. 

Q. I purchased a ticket in the general sale – can I still claim my caps?
A. If you purchase tickets in the general sale before the fixture please contact us and we can add your membership number to the order so that caps will be automatically added. If the game has passed you will be required to send an email to englandsupportersclub@thefa.com no later than 21 days after the fixture.  Please include your FAN number, order number or ticket number, and an image of the ticket if possible. 

Q. How are tickets allocated to World Cup 2018?
A. If supply exceeds demand, then all Travel Club members will receive what they applied for. If demand exceeds supply or a certain price category is oversubscribed then it will become necessary to run a ballot based on the caps system.

Q. What happens if an away game is oversubscribed (excluding tournament matches)?
A. If an away game is oversubscribed tickets will be allocated using the members caps system to all Travel Club members who registered their interest. For detailed information on this please see the club rules on away ticket allocation.

Q. Is proof of travel required for an away game?
A. For all games that England Supporters Club administer, proof of travel will not be required unless stated otherwise on our website.

Q. How often are tickets to England away games and tournaments oversubscribed?
A. During the last qualifying campaign which ran between 2014-2016, The FA were oversubscribed for four out of England’s ten away fixtures.

Have Your Say
Log in or Sign up to join the conversation

  • Apologies if it's obvious, but I'm still not fully understanding what one has to be a member of, to earn caps. I'm only a member of the England Supporters Club, nothing else. I attended the home matches for Slovenia, Slovakia, Germany and Brazil. Have I earnt caps? If so, why aren't they showing up? And if they should show, but don't, how do I make it so that they show up? I thank you.

  • @60504431  You only need to be a member of the England Supporters Club. But, you only get the caps if you purchase your tickets through the Club. You have to log in to this site and then go to the 'Tickets' tab at the top when you buy tickets. You won't get the caps if you buy your tickets in another manner, e.g. direct from Ticketmaster. The caps ought to be added automatically. If they don't appear within the timescales indicated by Team England then contact them. You have 21 days from the date of the match in which to do this.

    If your caps regularly fail to appear, could this have anything to do with the fact that your membership number is held in the database field which ought to contain your name - so what is in the field which should contain your membership number ? Blank ? You can contact Team England and get this fixed.