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Q. How do I upgrade to England Supporters Travel Club Membership?
If you are already a member of the England Supporters Club and you wish to upgrade to the paid for club in order to apply for tickets to England's away games and tournaments, you need to log in and then click on the 'Travel' tab in the menu bar at the top of the page. Then follow the instructions to enter your details, upload your photo and an image of your passport before moving through the payment gateway.
Q. How do I buy tickets for England home games at Wembley?
If you are a member of the England Supporters Club or England Supporters Travel Club you may purchase up to 8 tickets for home games at Wembley. You also have a priority ticket purchase window. There are several links to the ticket page. You can click on 'Tickets' tab in the menu bar at the top of the page, or alternatively, click on the blue 'buy tickets' button below the name of the fixture in the box on the right of the page. You will be directed to the ticket page, and if you are already logged in, you will be given the option to purchase tickets during the priority window.
Q. How are caps allocated?A. Caps are allocated based on attendance. For home games two caps will be added automatically in the days after the ticket is used at the turnstile. For our away fixtures you’ll receive two caps for attending a match, which will be added in the days following the game - away caps will not be added for non-attendance under any circumstances.
A. If you purchase tickets in the general sale before the fixture please contact us and we can add your membership number to the order so that caps will be automatically added. If the game has passed you will be required to send an email to email@example.com no later than 21 days after the fixture. Please include your FAN number, order number or ticket number, and an image of the ticket if possible.
Q. How do I find my friends?
Q. How do I change the number of email notifications I am getting?
Q. How do I view my number of caps?
Log in and you will see the number of caps next to your profile.
Q. Why are my caps not showing up?
After you have renewed your membership or attended a game, it takes up to 48 hours for your caps to be updated. If caps will be updated later than this a news story will be posted on the website. For England Supporters Travel Club members who are renewing, your caps earned during the 2014-2016 period will be carried over to the new 2016-2018 Travel Club membership, so you may see a different number of caps appearing on your profile as games attended before the 2014 Brazil World Cup will become 'inactive'.
Q. Why are words being spelt with US spelling instead of UK spelling?
The spelling settings are controlled by your own device or desktop settings, not those of this website so you will need to change your own browser settings. These instructions differ from browser to browser.
Q. How do I edit a post I have written in the forum?
Click on 'more' below the post you have written. Then click on 'edit' and you will be able to amend it.
Q. When are the England Supporters priority sales?A. Priority sales for home tickets typically take place one week before the general sale and last for one week.
Q. Can I book tickets in a group?A. For home games you can book up to eight tickets and other ticket holders don’t have to be members. If you’re eligible to buy tickets for away games then you can only book tickets for yourself and three other active England Supporters Travel Club members.
Q. Do I get a discount for booking home tickets in the members sale?A. Only England Supporters Travel Club members get a £5 discount on England home games tickets booked within the priority sale.
Q. How long does the membership run for?A. The current England Supporters Travel Club membership is due to finish on the last day of 2018 FIFA World Cup on 15 July 2018. The free England Supporters Club membership is continuous meaning you will not have to renew after joining up.
Q. How are tickets allocated to the 2018 FIFA World Cup (assuming England qualify)?A. If supply exceeds demand, including in ticket price categories then all Travel Club members will receive what they requested. If demand exceeds supply or a certain price category is over subscribed then it will become necessary to run a ballot based on the caps system. Q. What happens if an away game is oversubscribed (excluding tournament matches)?A. If an away game is over subscribed tickets will be allocated using the members caps system, for detailed information on this please see the club rules on away ticket allocation.
Q. Is proof of travel required for an away game?A. Proof of travel is only required to be submitted for those away matches where tickets are distributed in advance of the match. If tickets are to be collected in person then proof of travel is not required.
Q. Why are security checks conducted?A. All applicants to the England Supporters Travel Club membership agree to checks being made with the police and other relevant authorities. This is to ensure the integrity of the club and to make sure tickets are not distributed to banned individuals.
Q. When will tickets be dispatched?A. For all England home games tickets are not normally dispatched until approximately two weeks prior to the date of the game. For away fixtures tickets are collection only in the host city unless stated otherwise.
Q. How can I keep up to date with the latest news?A. Keep checking the Noticeboard section of the England Supporters Club website. You can also follow us on Twitter - @england
Q. How do I remove the red number showing next to my lightning bolt in the top right of the screen?The lightning bolt shows that you have notifications. If you have any unread notifications, this number will show in a red circle next to the lightning bolt. In order to read all of your notifications at once so that your red circle disappears, you need to do the following:
1. Sign in and click on the lightning bolt symbol in the top right of the home page once you are signed in.2. Scroll down to the bottom of the notifications that appear in the list. 3. Click on ‘mark as read’.
This will remove the red number.
Q. Can members of the free-to-join England Supporters Club upgrade to the England Supporters Travel club at any time?A. Members of the England Supporters Club will have the opportunity to pay and upgrade to the England Supporters Travel Club at any time, subject to the membership being available, and not limited. All caps earned by members of the England Supporters Club for attendance at home games will be transferred if fans upgrade to the England Supporters Travel Club.
Q. How often are tickets to England away games and tournaments oversubscribed?A. During the last qualifying campaign which ran between 2014-2016, The FA were oversubscribed for four out of England’s ten away fixtures.
Q. Will membership of the England Supporters Travel Club be limited to specific number of members? A. At launch, there will not be a limit on the number of England Supporters Travel Club members. However, The FA retains the right to limit membership should it reach a level which The FA feels will result in fans’ likelihood of successfully securing tickets for the 2018 FIFA World Cup be diminished, subject to England’s qualification.
A. The 2016-18 membership cycle of the England Supporters Travel Club will run until July 15 2018. Membership to July 15 2018 will cost £75 for new members (£45 for Juniors), which is the same as the cost of the previous membership. Existing England Supporters Travel Club members will receive a £10 discount off this cost (£5 for Juniors), if they sign up before a specified date. After this time, the cost of membership will be £75 for all members (£45 for Juniors).
Q. What does the fee for membership of the England Supporters Travel Club cover?A. The membership fee for the England Supporters Travel Club covers the cost of security checks which are carried out on all members, and administration costs related to managing the assignment of tickets and a dedicated team at The FA which supports members in the UK – and also in the cities/venues England visits. Costs also include travel guides/advice and other ongoing information.
Q. How can I get my 10% off applied when I buy merchandise on the England Store englandstore.com?A. Register on englandstore.com and enter the promotional code ‘ESC10’ when you are at the check-out stage and the discount will be applied
England v Germany
Friday 10 November 2017, kick off 20:00
England v Brazil
Tuesday 14 November 2017, kick off 20:00