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Have a single ticket for England/Germany but….

Evening All, I have a single ticket for England/Germany I now cannot attend as I am having to isolate. my mate is going in my place now and I have entered his details on the KEEP section on the Euro App but i still have the ticket. How can he use it?

3 Replies

  • Ian Panniers
    Disinfect your phone and give it him for the day
  • Carl Padley
    get him to download app and use your email address and log in details
  • David Lilley
    The general principle is that you can't choose to give your ticket to someone else. However, where you are unable to attend the match for medical reasons, you are permitted to pass your ticket to a family member or friend. This is in the T&Cs. And it is fair to argue that unforeseen self-isolation is a medical reason.

    But, I've never seen it explained by UEFA exactly how you go about passing your ticket to a friend in these circumstances. I suggest you contact UEFA asap and ask them how to do it. Explain your medical reason. Give them your friend's name and email address. They may even do the transfer to his phone for you. They might ask for medical evidence : a copy of a text message or email from an official source instructing you to isolate ?

    support.tickets-euro2020.uefa.com/.../new

    Or you could follow Ian Panniers' suggestion which would cut out any problems with rules and officialdom. Note that your friend would also have to display his covid status on your phone.
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