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PAYING FOR BALLOT TICKETS.

If anyone could help me please.  I was awarded Scotland and Croatia games in the 2nd ballot. I paid for Croatia game first. Then went to pay for Scotland game separately.

On the Scotland ticket it came up ;

"ERROR

Unfortunately the item you have selected is no longer available ".

Do you have to pay for your tickets on same payment,  or can you make 2 separate payments with the 2 different access codes.

Any help advice would be massively appreciated.

17 Replies

  • Neil Wilson
    Not the same issue but the site seems to keep crashing and not going anywhere for me, tried 6 times now for over an hour, and was going to try doing 1 at a time till I read this. Anyone else having same issues?
    I know they extended the period for 1st ballot due to issues, but don't know if anyone from estc will be reading as time frame ends before the Bank Holiday!
  • David Lilley
    A number of people, including me, had problems after the first ballot. They were different problems from yours but they all had the same solution. Wait for 15 minutes and the system re-sets so you can try again. I can't guarantee that this will work, but maybe you couldn't complete payment for your Scotland ticket because you tried to do it within 15 minutes of the Croatia transaction.

    Btw, I think you could have bought both of your tickets in the same transaction before going to the payment page by clicking "Add more tickets/matches" at step 5 of the process.

    @ Neil Wilson. Try waiting 15 minutes too. Also, I have read elsewhere of people having problems using a laptop but finding that the transaction goes through just fine when they try doing it on their mobile phone.
  • Timothy Green

    In reply to Neil Wilson:

    Hi, Im having trouble on my laptop so will have another go in the morning. Neil, the email does say staff are available on Monday morning if required:

    ESTC Phone Line Opening Hours

    The England Supporters Travel Club phone line will be open at the following times to assist members with their queries regarding the ballot and or sale:

    Friday 28 May: 10am until 4pm
    Monday 31 May: 10am until 1pm

    Phone Number: 0800 389 1966
  • Neil Wilson

    In reply to David Lilley:

    Thanks David, I gambled and did 1 at a time and it worked although slow going, maybe just a lot of traffic etc.
    See you all in June!!
  • Kyle Bethell
    I had to use Firefox on the laptop as opposed to Chrome/Edge to complete my order. When using the others it would hang or take forever to load pages whereas Firefox went through straight away with no issues
  • Timothy Green

    In reply to Kyle Bethell:

    All gone through for me this morning using Firefox. Perhaps there was a glitch on the system last night.

  • Neil Wilson

    In reply to Timothy Green:

    Thanks Tim, think we posted at same time, appreciate people's responses
  • Peter salnicki
    Just confirming that to pay for tickets , do you go to the Uefa ticketing website, go th the 'Tickets ' page, then enter the access code in the bottom right hand corner of the screen. I dont have one yet, just being prepared !
  • Graeme Pirie

    In reply to Neil Wilson:

    I tried on Firefox this morning still coming up ;

    "ERROR
    Unfortunately the item you have selected is no longer available ".
    Very worried now. Does anyone have any advice please.
  • David Lilley

    In reply to Graeme Pirie:

    It's hard to give useful advice without sitting down next to you and seeing what you're doing. So, this might be useless advice. Here goes.

    1. Make sure you enter the ticketing site through this portal.
    euro2020-sales.tickets.uefa.com/.../content
    Do not enter the portal which is shown in the UEFA website.

    2. Each ticket has it's own access code. Make sure the access code you enter is the one for your Scotland ticket and you are not re-entering the one for your Croatia ticket.
  • Graeme Pirie

    In reply to David Lilley:

    Thanks David. I followed your link still the same. I've emailed Team England my situation, hopefully I can get through on the phone Monday morning. Thanks again.
  • Kerry Gillen

    In reply to Timothy Green:

    I second Firefox. It went straight through for me on Firefox this morning after trying a multitude of browsers, pc's, phones etc over many hours. The facebook crowd seems to point to Firefox too for success. Uefa's ticket portal just does not work to well with all the common browsers which is strange because their main website says works best with Edge and Chrome
  • Daniel Wilson
    I won a ticket in the second ballot for Eng v Scot, went to pay for it and it all went through fine then cancelled it. Tried going back in to pay for it again and it said “this ticket has been cancelled”
    I went back in about 30 mins later and it all went through fine and got my confirmation email.
    Not sure if this will help but that’s what I did.
  • Peter salnicki

    In reply to Graeme Pirie:

    It might sound obvious but try rebooting your pc/ phone. Also clear down any cookies / browsing history you may have. (if your not sure how, just tell us what device your using , and if your using Chrome / Internet explorer etc). Then try again.
  • Graeme Pirie

    In reply to Peter salnicki:

    Thanks Peter. I've tried 5 different devices, 3 phones, I pad and laptop. I've used chrome Firefox. Hopefully Team England can help me on Monday morning.
    Devastated.
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