England Supporters Club

6 Replies

• mark crawford

  

  • 11 May 2021 11:42 AM

  I know a few people have received successfully been returned but hasn't been on to bank who have now received the email I got and will take my case up because it's fraudulent to say it's been successfully done when it's not

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• David Lilley

  

  • 11 May 2021 12:41 PM

  When you close a credit card account, it remains dormant for a period of time so that it can receive refunds and charge back payments. Phone the credit card company and ask them whether they have received a refund from UEFA. If so, you can arrange with them to have the balance transferred to your bank account.
  
  If the credit card company has not received the refund then contact UEFA. UEFA have a process whereby you enter your bank details on the 'profile' page in your UEFA ticketing account and then they transfer the refund directly to your bank. But they will only do this if the refund to your credit card has failed.

  Also, be aware that if you were included on someone else's ticket application then the refund would go to the lead applicant. You would have to sort out with them getting your ticket money back.

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• Peter Cooper

  

  • 12 May 2021 9:53 AM

  In reply to David Lilley:

  Any idea how you can see which credit card you used? Doesn’t say on my ticket confirmation

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• David Bowman

  

  • 12 May 2021 10:02 AM

  I cancelled my credit card in October last year and have just got an email to say that I have a new credit balance. Phoned them and they are transfering the money to my bank account

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• David Lilley

  

  • 12 May 2021 10:28 AM

  In reply to Peter Cooper:

  Peter Cooper

  Any idea how you can see which credit card you used? Doesn’t say on my ticket confirmation

  I've searched for this before and I can't find the credit card details anywhere on my UEFA personal profile page.

  However, as an experiment, I have just logged in to a credit card account of mine which was closed last July. The log in worked and I was able to see statements going back to December 2019, before the payment to UEFA for tickets through the FA official allocation.

  So, if you log in to each of your credit card accounts in turn, including any closed accounts, you should find the payment in one of them.

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• Russell Adams

  

  • 12 Jul 2021 8:14 PM

  In reply to David Lilley:

  I emailed uefa and got the last 4 digits of the card used

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