Access code for Euro tickets

Anyone received their access codes, still awaiting mine

35 Replies

Matthew Isle
- 3 Dec 2019 7:14 PM
englandsupporters.thefa.com/.../15372
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Andrew Hookway
- 3 Dec 2019 8:45 PM
Yes
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Adrian Gunner
- 3 Dec 2019 10:12 PM
Yes....
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Carl Padley
- 4 Dec 2019 5:39 AM
In reply to Adrian Gunner:
Still waiting...
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Matthew Isle
- 4 Dec 2019 7:42 AM
In reply to Carl Padley:

Hi Carl

It appears, from the update on the link I provided above, that the FA sent the codes last night.

They must have done this to know that 120 email addresses were incorrect (as they'll have received 120 undelivered messages).

Are you sure you don't fall into the categories in their update below.

Finally I know you've only just rejoined after a hiccup in previous membership. Fingers crossed that's not the problem.

Update from the FA begins:

Further to this, 120 Travel Club members have submitted invalid email addresses on their accounts so will not receive the access code. The email is sent from the address: thefa@service.thefa.com

If you have a Hotmail or Outlook account and do not receive it straight away, please check your junk box or add it to your contact list.

The email address above is NOT a monitored inbox so please do not email queries to this account.
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Matthew Isle
- 4 Dec 2019 7:52 AM
In reply to Matthew Isle:

Further to this, a handful of members on the ESTC Facebook page are reporting they haven't received codes either but:

1. They don't state if they are very, very new members i.e. their applications are still being processed.
2. If they have followed the FAs advice above.
3. And am never sure people arent on the wind up on that FB page.
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David Sidebottom
- 4 Dec 2019 8:09 AM
no code for me yet
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Neal Granger
- 4 Dec 2019 8:28 AM
In reply to David Sidebottom:
Nor me.
Ive been a member for years and never previously had any problems
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Leigh Kennedy
- 4 Dec 2019 10:48 AM
In reply to Neal Granger:
I'm still waiting. I've contacted them and had no reply. anyone else still waiting??
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Colin Simpson
- 4 Dec 2019 10:51 AM
In reply to Matthew Isle:
Is there an email Address we can use to contact them Regarding access codes?
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Leigh Kennedy
- 4 Dec 2019 10:52 AM
In reply to Colin Simpson:
I did it here: help.thefa.com/.../new

Still waiting for a response
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Christopher Raine
- 4 Dec 2019 11:09 AM
In reply to Leigh Kennedy:
No Code for me yet either.
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David Lilley
- 4 Dec 2019 11:41 AM
Before members contact the ESTC team, try these 2 ideas first.

#1 According to information published by the ESTC team, there can be a problem for people who have hotmail or outlook email addresses. If that's you, then go to your "Safe Senders" email list and make sure that thefa@service.thefa.com is on the list. If not, your access code email might be blocked by your own email provider.

#2 Go to your 'Personal Details' page on this supporters club website. You can find the page as follows
Click on your name at the top right of this page
Part way down on the right of the next page, click on 'My account e.g. address'
When you are on your details page, make sure that the box 'I'd like to receive marketing emails' is ticked. If it isn't ticked then, again, you might not receive the email.

Here's a question for any technical gurus. If the email is being blocked for one of the reasons above, and if the member places the sender into the safe senders list and ticks the marketing emails box, will the email then arrive. Or has it been lost forever in the ether ?
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Anthony Craig
- 4 Dec 2019 12:30 PM
In reply to David Lilley:
Not got my access codes yet neither have my travel buddies. I'm assuming if you are getting emails from the FA (which I am) then the email with the access codes will get through too.
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James Goodson
- 4 Dec 2019 1:05 PM
In reply to Anthony Craig:
Same here not recieved anything yet. I've recieved other emails from. The FA this week.
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