Russia 2018:Urgent FAN ID information

Posted by

at 16:10 on Sunday 20 May 2018

To attend matches at 2018 FIFA World Cup Russia™ you must obtain a FAN ID. This is completely separate to your Travel Club membership card and has been introduced by Russian authorities.

The purpose of a FAN ID is to provide visa-free entry to Russia for the duration of the tournament and will be required to enter each stadium in Russia, together with a valid match ticket.

All guests and companions (including children) must obtain a FAN ID - you can apply for one once you have received your ticket confirmation email from FIFA or if your application has been updated on the FIFA website with a 'ticket request number'.

As stated a FAN ID is not your membership card and looks like this.

For the avoidance of doubt your membership card provided to you when you join the Travel Club (see below) will not act as your visa into the country.

We have been advised that once requested, the FAN ID can take about a month to arrive via post. Alternatively, fans can request that their FAN IDs be sent to a visa collection centre.

The FAN ID is valid from 10 days before the first match until 10 days after the final match.

The link to register for a FAN ID is: https://www.fan-id.ru/.

Free transport

The FAN ID entitles ticketholders to the World Cup to free transport services around the host stadiums on match days. Spectators are allowed to travel to matches on the additional trains provided as long as they have a valid match ticket, a form of photo ID and a FAN ID.

Visit https://tickets.transport2018.com/free-train/schedule for information about the free rail services around Russia during the tournament to reserve your ticket. Please be aware that the current timetable advertised is subject to change and further services will be added by the Russian authorities at later dates.

More information

When applying for a FAN ID via the website you will be requested to upload to a recent photo of yourself - the photo must be in .jpeg or .jpg format with a maximum file size of 1 MB. Russian authorities have stated that there should not be anything or anyone else in the photo with you and the face and eyes must be clearly visible in colour. Fans who always wear glasses may upload a photo with their glasses on but they must not be tinted.

When filling in your personal details, the Zip Code (postcode) must be completed in capital letters; dates of birth must also be entered DD/MM/YYYY.

Entering the stadium

We have been advised that when accessing the stadium, if the photo of the FAN ID does not match the person entering, Russian authorities may not permit that person entry to the stadium. Similarly, the name on the ticket must be the same of that on the FAN ID; if this does not occur when accessing the stadium, we cannot guarantee that Russian authorities will allow you entry to the match.

Changes to your details

If, after you have submitted your application for a FAN ID (and it has been processed) your details change or you realise you have submitted incorrect details, you will need to contact the FAN ID technical support team via: support@fan-id.ru.

Once you have submitted your request for a FAN ID, you can check the status using this link https://www.fan-id.ru/status.html and entering your FAN ID application number.

For more information regarding the FAN ID, please visit https://www.fan-id.ru/help.html

Neither The England Supporters Club, The FA nor FIFA are responsible for the application and issue of FAN IDs.

Please note: As the FAN ID is a personal legal document it cannot be transferred to anyone else.

article first published: January 2018

England Supporters Club