England Supporters Club

3 Replies

• Sam Rowsell

  

  • 10 Jul 2021 2:08 PM

  I had the same problem had the tickets but said couldnt process the request refresh or try again later. So frustrating, I thought the tickets were coming home to me, been checking the forums and looking on the site for a couple days was so close but nothing in the end. I feel your pain JO Ann Wolff
  
  Not sure if thats it now says currently no tickets available, anyone know?

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• David Lilley

  

  • 10 Jul 2021 2:45 PM

  I think the problem is that, when a ticket appears in the portal, somebody whose finger is fastest gets the ticket into their basket. The system then reserves that ticket for a few minutes to give the person time to complete the purchase. But the ticket still shows as available, possibly just for a few seconds. Other fans like you try to put it in their basket. However, the system won't let you proceed to the next step. Instead, you get a bafflegab error message which is telling you that there isn't a ticket for you.
  
  Or are you saying that you actually get as far as the payment screen and put in the details of your payment card and then the system falls over ?

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• Jo Ann Wolff

  

  • 12 Jul 2021 5:24 PM

  In reply to David Lilley:

  Not that it matters now! But thank you for your reply. I heard the same thing happened to others. I was able to put into the basket, then it asked for another recapcha code and that was as far as it went!

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