England Supporters Club

  • ESC Home
  • Forum
  • User
  • Menu
  • Search
  • User
England Supporters Club Join Now for Free
Home » Fan Forums » Tickets & Travel

EURO 2020

UEFA EURO 2020

Tickets in different entrances

I bought a disabled ticket and a fans first ticket in sale window 2 but I’ve now just been sent the tickets through on the app and disabled ticket is in lower tier, fans first in upper tier!

The fans first ticket is my son and when I read the ticket article it said if you want them together you need to buy the tickets in the same sale window and order which I did.

Not sure what to do and don’t even know if England/UEFA will be able to sort it?

Tim Glenn
  • 5 Jul 2021 5:19 PM
  • Cancel

16 Replies

  • Jonathan Shenton
    Jonathan Shenton
    • 5 Jul 2021 6:07 PM
    Hi Tim

    Me and a friend have a similar issue. Me in the top tier and my friend in the lower tier (block 512 and 112).
    I'd be happy to look at swapping if feasible.

    Thanks
    Jonathan
    • Cancel
  • David Lilley
    David Lilley
    • 5 Jul 2021 7:10 PM
    @ Tim Glenn
    With one of your tickets being a disabled ticket and with you buying both tickets in the same order, I think you have a case for special treatment. With 25% of seats unoccupied, the Wembley ticket office ought to be prepared to move your son to somewhere close to you. Put your query to Team England. Ask them to give you an email authorising you to go to the ticket office with the above request.

    @ Jonathan Shenton
    You haven't quoted any extenuating circumstances so I don't think you would be allowed to change seats.
    • Cancel
  • Tim Glenn
    Tim Glenn
    • 5 Jul 2021 7:21 PM

    In reply to Jonathan Shenton:

    My disabled tickets are block 113 and my son’s ticket is block 515 so I’d be willing to swap you his upper tier for the lower one as we need to be lower tier for the disabled tickets.

    The issue is my son’s ticket in 515 is saying it’s non-transferable so don’t think I’ll be able to for some reason.
    • Cancel
  • Tim Glenn
    Tim Glenn
    • 5 Jul 2021 7:23 PM

    In reply to David Lilley:

    Seems a bit strange as the article did say if tickets were bought together in the same order they’d at least be the same entrance.

    I seem to constantly be on the phone to Team England, they must be sick of me by now!
    • Cancel
  • George Kleanthous
    George Kleanthous
    • 5 Jul 2021 7:35 PM

    In reply to Jonathan Shenton:

    I’ve got a mate that would definitely want to swap with you as we are all in the lower tier and he has been put in the upper. Not sure how you could make that work though.

    • Cancel
  • Jonathan Shenton
    Jonathan Shenton
    • 5 Jul 2021 9:21 PM

    In reply to Tim Glenn:

    That's a shame I guess we can see what the deal is on the day.
    • Cancel
  • Jonathan Shenton
    Jonathan Shenton
    • 5 Jul 2021 9:23 PM

    In reply to George Kleanthous:

    No me neither, shame really. Its my mistake, I didn't understand the booking system. I was just pleased to get a ticket.
    • Cancel
  • Ryan Overton
    Ryan Overton
    • 6 Jul 2021 8:51 AM

    In reply to Tim Glenn:

    Hi Tim, what’s the team England number and is it open today? My ten year old sons ticket is in the upper tier and I’m in the lower tier ☹️
    • Cancel
  • Ryan Overton
    Ryan Overton
    • 6 Jul 2021 9:11 AM

    In reply to Jonathan Shenton:

    Hey there Jonathan

    Me and my ten year old son have an identical issue. I’m in 112 with other family members and he’s been put in 509. You can call me on 07889724974 to discuss. Would be a massive help

    My
    Ryan
    • Cancel
  • George Kleanthous
    George Kleanthous
    • 6 Jul 2021 12:56 PM
    It is gutting really that it has worked out like this for so many people because we have travelled together all over the world for years and years side by side and then a ticketing faux pas means at the time you want to be next to those people to share a once in a generation experience it wont happen.
    • Cancel
  • Joel Harding
    Joel Harding
    • 6 Jul 2021 9:13 PM

    In reply to George Kleanthous:

    I am in Block 108 and my wife and kids in 113. Does anyone know whether I’ll be able to get across to them? I assume everyone will be standing in those blocks but is there a barrier somewhere around block 110/111 which will stop me getting across the terrace to them?
    • Cancel
  • Nick White
    Nick White
    • 6 Jul 2021 9:21 PM

    In reply to Jonathan Shenton:

    @Jonathan

    Got a mate who's on his own in the upper tier, but the rest of us are in the lower tier. So if you want to swap his higher tier for your friend's lower tier we'd be happy to swap.

    Will be available on 07500 926617 all day tomorrow if you want to meet to sort.
    • Cancel
  • Peter Jenkins
    Peter Jenkins
    • 9 Jul 2021 8:45 PM

    In reply to Jonathan Shenton:

    Got tic 510 upper to swap lower mates all lower
    • Cancel
  • Joseph Thurgood
    Joseph Thurgood
    • 9 Jul 2021 9:57 PM

    In reply to Joel Harding:

    No there isn't a barrier, you'll be fine.
    • Cancel
  • George Smith
    George Smith
    • 9 Jul 2021 11:39 PM

    In reply to Joseph Thurgood:

    Does anyone know if its possible to walk around the whole upper tier? My mates and me got allocated in completely opposite ends of the stadium (upper-tier)
    • Cancel
>
Sign In or Sign Up

To participate within this community you need to sign is as an England Supporters Club member here.

Start a new thread
Latest News & Blogs
  • Team England
    Team England
    • 6 Oct 2017

    News: England to face Germany and Brazil

    Now that England's place at 2018 FIFA World Cup Russia™ has been secured we are pleased to confirm that England will face Germany and Brazil in two November friendlies at Wembley. To kick-start England's preparations for the World...
  • Team England
    Team England
    • 4 Oct 2017

    News: England qualify for 2018 World Cup

    England’s win against Slovenia at Wembley stadium has successfully secured the team’s place at the 2018 FIFA World Cup Russia™. Harry Kane's 94th minute winner guaranteed England's place in the final of competition. The draw for the 2018 FIFA World Cup Russia™ will be made on Friday 1 December with ticket applications for England’s matches starting on Tuesday 5 December until Wednesday...
  • Team England
    Team England
    • 2 Oct 2017

    News: Lithuania v England Travel Guide

    Travel Club members will be able to collect their tickets for Lithuania v England from the following location during the stated opening hours: IMPERIAL HOTEL (Former Ramada Hotel) Opening times (in local time): Saturday 7 October: 5pm – 8pm Sunday 8...
  • Team England
    Team England
    • 2 Oct 2017

    News: England v Slovenia: Travel Update

    Update 3 October: Aslef have confirmed that Thursday's strike by London Underground drivers has been called off. London Underground services will run as normal and the additional travel services listed below will remain in place. England’s ...
  • Team England
    Team England
    • 28 Sep 2017

    News: England Fanzone: new on-stage entertainment and more

    If you're coming to the England v Slovenia match next Thursday 5 October, make sure you come and visit the England Fanzone in Arena Square before kick-off, with more activities and on-stage entertainment than ever before. Our 2,000 capacity...
<>
Related Articles
Recommended Articles