England Supporters Club

I have received an email saying I didn't apply for tickets for the semi final so i cannot buy a ticket today when they go on sale but i did apply and im hoping you can help me out. On this initial application we used an access code sent from the fa travel club which put us through to the uefa website to make the application. we were only successful for 2 group games out of everything we applied for all the way to the final which we bought before being refunded at a later date due to reduced capacity. i rang the travel club number and they told me they couldn't help me but to send over proof of this which i have done and ive had no reply since. obviously I'm running out of time now with tickets going off sale does anyone know what i can do to get this resolved?