England Supporters Club

5 Replies

• Alex Eyton

  

  • 5 Jul 2021 9:23 AM

  Check billing address matches your card billing address. Was the issue for me

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• Elizabeth Coulter

  

  • 5 Jul 2021 9:29 AM

  In reply to Alex Eyton:

  Thanks. I think it's just my card provider being too sensitive. I can just use another card. But how do I enter payment details again?

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• Luke Waterman

  

  • 5 Jul 2021 9:43 AM

  In reply to Elizabeth Coulter:

  Can you log into your bank app, there is often a button to authenticate a sale/transaction, just a thought

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• Elizabeth Coulter

  

  • 5 Jul 2021 9:43 AM

  In reply to Elizabeth Coulter:

  Just to update this in case anyone has the same issue. The order just showed in my order history as "in progress" while I had a panic about what to do. Then after about 25 minutes (?) it said "order abandoned" at which point my codes worked again and I was able to start over with a new order.
  
  Thanks again, Alex, for your reply.

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• David Lilley

  

  • 5 Jul 2021 9:48 AM

  Check your card online account to see whether there is a payment pending.
  
  If not, some members had a similar problem in earlier sales. If you wait for 30 minutes, the UEFA system voids the purchase and resets. You will then be able to try again without the system saying that the access codes have already been used. It might be an idea to try a different card this time in case the problem lies with your card company blocking the payment.

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