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EURO 2020

UEFA EURO 2020

Ticket returns

I have 2 tickets for Tuesdays game and I’m not now able to attend. To save me trawling through endless FAQS does anyone know if it’s possible to return them ‘legally’ and get a refund? Thanks.

Andrew Hookway
  • 19 Jun 2021 8:53 AM
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23 Replies

  • Michael Daley
    Michael Daley
    • 20 Jun 2021 9:16 AM
    UEFA won’t take them back that’s why we only had 18k at the first game, good luck on swapping them to someone
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  • Andrew Hookway
    Andrew Hookway
    • 20 Jun 2021 6:07 PM

    In reply to Christopher Cooksey:

    Thanks guys... in my case my father has passed away so I guess I could be considered a ‘medical reason?’ I will call Team England tomorrow and enquire and to be fair the loss of the money is no hardship but the fact I have 2 tix that someone else could use doesn’t sit well with me :(
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 20 Jun 2021 6:12 PM

    In reply to Andrew Hookway:

    Sorry for your loss Andrew. Whatever you decide to do will be the right decision.
    • Cancel
  • Jon Sandles
    Jon Sandles
    • 27 Jun 2021 5:49 PM

    In reply to David Lilley:

    Has anyone tried the "ticket kept for your name". I am having to self isolate according to T&T so can no longer go to the game ... so I am trying to transfer to another ESTC member. it lets you update the name etc ... but not sure whats meant to happen after that!!
    • Cancel
  • David Lilley
    David Lilley
    • 27 Jun 2021 6:09 PM

    In reply to Jon Sandles:

    You can transfer a ticket to someone else if you are unable to attend for medical reasons. It certainly seems legitimate to claim that being ordered to isolate by the NHS Test & Trace service is a medical reason.

    I've never seen anything from UEFA explaining how to do the transfer in these circumstances. It's a bit too close to the match to email UEFA for guidance but if you are prepared to pay for an international phone call, their number is +41 848 00 2727. In case UEFA offer to do the transfer for you, have available your mate's full name, address, date of birth, passport number, mobile phone number, and email address.
    • Cancel
  • Jon Sandles
    Jon Sandles
    • 27 Jun 2021 6:58 PM

    In reply to David Lilley:

    cheers for that Ill give it a go tmrw.
    • Cancel
  • Simon Ostcliffe
    Simon Ostcliffe
    • 27 Jun 2021 7:58 PM

    In reply to Jon Sandles:

    If it doesn't work Jon, you can try it with my details mate..................
    • Cancel
  • Paul Cox
    Paul Cox
    • 28 Jun 2021 9:54 AM
    I’m looking for one for a friend who couldn’t get onto the uefa site at the weekend
    • Cancel
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