England Supporters Club

  • ESC Home
  • Forum
  • User
  • Menu
  • Search
  • User
England Supporters Club Join Now for Free
Home » Fan Forums » Tickets & Travel

EURO 2020

UEFA EURO 2020

Ticket returns

I have 2 tickets for Tuesdays game and I’m not now able to attend. To save me trawling through endless FAQS does anyone know if it’s possible to return them ‘legally’ and get a refund? Thanks.

Andrew Hookway
  • 19 Jun 2021 8:53 AM
  • Cancel

23 Replies

  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 8:55 AM

    I'm not sure but can you transfer them to another member? I have tickets myself but know a couple of members that don't and might be interested (if it's within the rules.) Let me know if you find out. They are ETSC members and would be willing to pay face value in advance.

    • Cancel
  • Roland Reeve
    Roland Reeve
    • 19 Jun 2021 9:07 AM
    If you can transfer one I will buy it from you.
    • Cancel
  • Gabriel Suciu
    Gabriel Suciu
    • 19 Jun 2021 9:21 AM
    I'd also gladly take them off you. I had a miserable time this morning on the UEFA sale and couldn't get any, as always..
    • Cancel
  • Paul Wilkins
    Paul Wilkins
    • 19 Jun 2021 9:22 AM
    Hi Andy, I've sent you an email. You can legally transfer them to another person. I had tickets originally and lost out in the ballot. Would love to take 1 or both off your hands. Cheers, Paul
    • Cancel
  • Gabriel Suciu
    Gabriel Suciu
    • 19 Jun 2021 9:23 AM
    but to strictly answer your question, I don't think you can, the FA is directing us to the UEFA return portal, which has closed in May: www.thefa.com/.../uefa-ticket-refund-portal-050520.
    • Cancel
  • Matthew Isle
    Matthew Isle
    • 19 Jun 2021 9:26 AM

    Great questions.

    Christopher - Officially the ESTC rules are no transfers to anyone but the original applicants, even if the system allows it and are advised that forwarding email addresses are monitored.

    Andrew - Also UEFA has no resale portal or method for returning at this time.

    I guess you could contact the ESTC team to see if they were able to redistribute but whether they'd want to get involved with crediting you and be able to move the ticket from you is another question.

    Not much help am afraid.

    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 11:02 AM

    In reply to Matthew Isle:

    Thanks guys... I’ll contact Team England. The UEFA site refers the National Team tickets issues back to the originators.
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 11:16 AM

    In reply to Matthew Isle:

    Actually that’s very helpful Matt! Team England will be able to advise
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 2:32 PM

    In reply to Christopher Cooksey:

    Anyone have a telephone number for Team England that actually works?
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 4:23 PM

    In reply to Andrew Hookway:

    Had to try a few numbers in with past… 0800 389 1966?
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 6:44 PM

    In reply to Christopher Cooksey:

    Thanks Christopher :)
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 10:01 PM

    In reply to Andrew Hookway:

    Any luck getting advice?
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 20 Jun 2021 5:46 AM

    In reply to Christopher Cooksey:

    I will be on the case first thing tomorrow. I have a very good reason for not being able to attend now so I’ll see what they have to say.
    • Cancel
  • David Lilley
    David Lilley
    • 20 Jun 2021 8:03 AM

    In reply to Andrew Hookway:

    It is not possible to submit your ticket for a refund.

    If you are unable to attend for medical reasons then UEFA's T&Cs permit you to assign the ticket to a family member or friend. It is not clear whether the FA would allow this as their ticket allocation is exclusively for ESTC members but, if your nominee is also an ESTC member, then they ought to be OK with it.

    The T&Cs do not define what is a medical reason. If you have been required to self-isolate because you have tested positive for covid-19 or you have come into contact with someone else who tested positive then it can be argued that this is a medical reason.

    The mechanics of assigning the ticket has not been published. However, if you look at your ticket where it says 'Ticket kept for your name' there is an edit icon. If you click that icon it gives you the option to assign the ticket to a new guest. I've never clicked that option but would guess that it is there for 'medical reason' ticket assigning.
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 20 Jun 2021 8:12 AM

    In reply to David Lilley:

    Not sure if it helps but the two people that I know who are interested are both ETSC/ESC members. Or perhaps Team England may include the tickets in the ballot? Either way hope Andrew isn’t left out of pocket.
    • Cancel
>
Sign In or Sign Up

To participate within this community you need to sign is as an England Supporters Club member here.

Start a new thread
Latest News & Blogs
  • Team England
    Team England
    • 18 Mar 2016

    News: We want to hear from you!

    With the 2014-2016 membership coming to a close after the European Championships in France, we would like to know what fans would like or hope to see from the following 2016-2018 England Supporters Travel Club membership. If you have any sugges...
  • Team England
    Team England
    • 17 Mar 2016

    News: England's new home & away kits revealed ahead of Euro 2016

    England fans will be able to get their hands on the new home and away kits from Thursday 24 March onwards. The outfits, which will be donned at Euro 2016 in France, were unveiled earlier today by members of the Three Lions’ men’s, women&r...
  • Team England
    Team England
    • 17 Mar 2016

    News: England squad for Germany & Netherlands friendlies named

    England manager Roy Hodgson has named a 24-man squad for the seniors' upcoming friendlies with Germany and the Netherlands. Included in the squad is one new face in Leicester City midfielder Danny Drinkwater, while uncapped Tottenham Hotspur defe...
  • Team England
    Team England
    • 15 Mar 2016

    News: Play in the England v Netherlands fans match

    After the success of the home fans game vs Estonia the England Supporters Club now have another fan-friendly home fixture, this time vs the Dutch fans. Having played the Dutch twice in Amsterdam we know they always put on a good event with a really f...
  • Team England
    Team England
    • 11 Mar 2016

    News: Germany travel guide - available to download

    The Germany v England travel guide is now available to download. Please click the link below to download it. (Please visit the site to view this file)
<>
Related Articles
Recommended Articles