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TICKET PURCHASE

Is anyone else struggling to get through the ticket purchasing process ?  I get as far as putting mine and mates access code in, adding his name (modify ticket holder) and then after pressing continue it says loading with the circle turning -  after 20 minutes times me out.

Am i doing something wrong ? 

26 Replies

  • David Lilley

    In reply to Matthew Isle:

    ... 'not ideal' is an understatement. Each ticket has it's own access code. I don't think you can buy the ticket if you don't key in it's individual access code.
  • Philip Hackett

    In reply to Matthew Isle:

    On my UEFA account its showing the wrong/old passport number how do you input the new one as if you go to ptofile on the UEFA website there is no passport number there. Thanks
  • David Lilley

    In reply to Philip Hackett:

    Philip, I have 2 UEFA accounts and I think you might be the same. One account is for information alerts. Every so often I get an email from UEFA saying that the Champions League round X is in 2 days and isn't it all very exciting. The other is a ticketing account. You may have looked for the passport field in your information alerts account.

    In the ticketing account, there is a box on the right with a tab marked 'Profile'. That will take you to a personal details page. Your passport number is there. It can be edited if it is out of date. Remember to click 'Save' at the bottom of the page.

    If you are in the process of buying your tickets from the reduced allocation then the link provided by the FA in their news bulletin puts you into the ticketing account. If you have completed that process and exited, you can log into your ticketing account through the portal here :

    support.tickets-euro2020.uefa.com/.../360032919832
  • Philip Hackett

    In reply to David Lilley:

    Hi David,
    When I go into my profile it gives date of birth, Email address but no passport details, I read on the englandfans question and answer article that englandfans have acknowledged that passport numbers may have changed but they are unclear as to whether it matters or not regarding these tickets
  • Matthew Isle

    In reply to Philip Hackett:

    Although its been confirmed the Passport field will not be cross checked between UEFA account and ESTC account i too updated mine on the UEFA site

    The link for this ive been giving out seems to be more direct:

    euro2020-sales.tickets.uefa.com/.../editPersonalDetails

  • Philip Hackett

    In reply to Matthew Isle:

    Cheers Matthew and David,
    That link seems to have worked, just got to check for mates now as I'm sure one of their passport numbers has changed. What happened to the days of filling a form out with the amount of tickets you wanted and posting it to Lancaster Gate and miraculously the tickets for both home and away matches turned up via the postman a few days later.
  • Matthew Isle

    In reply to Philip Hackett:

    Am pleased Phillip.

    As David has said I think you're like him and myself and have two profiles on the UEFA site. One which has your passport and one which doesn't.

    Am pleased you're sorted though.

    You owe David and I a half pint

    In fact I'm going to start a spreadsheet (like the caps table) to keep tabs on who owes us what drink.

    Whisper

  • Philip Hackett

    In reply to Matthew Isle:

    Will certainly buy the two of you more than half a pint should our paths cross. Am going to attempt to buy the actual tickets a bit later when I have learned how to turn the computer on as the phone is to small to see
  • Jemma Berry

    In reply to Steven Taylor:

    Did you get this resolved Steven? Can I just ask did you get different access codes for you and your son? I've just had one, and it will only allow me to add one ticket. I've never had a situation where one of us has been allocated a ticket and not the other!
  • Steven Sellars
    I had same problem using Google Chrome. It kept timing out on screen where I put my mates code in. Switched to Internet Explorer and had no problems.
  • Martin Parkes

    In reply to David Lilley:

    Thanks David, this is very useful.
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