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TICKET PURCHASE

Is anyone else struggling to get through the ticket purchasing process ?  I get as far as putting mine and mates access code in, adding his name (modify ticket holder) and then after pressing continue it says loading with the circle turning -  after 20 minutes times me out.

Am i doing something wrong ? 

26 Replies

  • Matthew Isle
    Laptop or mobile?
  • MARK NORMAN

    In reply to Matthew Isle:

    laptop
  • Matthew Isle

    In reply to MARK NORMAN:

    Can you try on a phone?
  • David Lilley

    On the 'Beneficiaries' page I think you have to put in your own details as the lead booker. The screen will then show all tickets in your name. At that stage, click 'modify name' next to the first ticket which is not yours and put in your mate's personal details. Then click 'modify name' against each other ticket which is not yours and select your mate's name from the drop down list.

    I don't know for certain, but if you click 'modify name' and put in your mate's details before you have keyed in your own personal details, then maybe the system does a wobbly and falls over. It's worth a try.

  • Myles Smith
    Anyone else having issues with the error message that says "Sorry, the selected number of tickets cannot be added to the shopping cart: the maximum quantity allowed is 1."??

    I have followed the guide step by step and assigned unique details to each ticket, but still getting this error.

    If anyone has a fix it would be much appreciated.

    Cheers!
  • Timothy Roberts

    In reply to Myles Smith:

    Big SmileThink you can only put one it at a time and repeat.....time consuming but works...Wink

  • Myles Smith

    In reply to Timothy Roberts:

    Cheers Timothy. That worked but then my payment failed and now I can't re-use our access codes to retry the payment, the fun goes on lol...
  • Gary Jones

    In reply to Myles Smith:

    Give it 15 minutes and you can use again. It did for me
  • Steven Taylor

    In reply to Myles Smith:

    Hi ! Had exactly the same issue when trying to add my sons ticket to the order. How did you manage to get around it and to payment ? Thanks
  • Myles Smith

    In reply to Gary Jones:

    Will do Gary, cheers!
  • Myles Smith

    In reply to Steven Taylor:

    TBH I'm not completely sure, it just worked after I started it off from scratch again.

    Just make sure you are using the unique access codes (you should have had one different one each emailed to you) and not accidentally using the same one twice. Can be a bit misleading as it leaves the first access code in the box when you go to buy the second ticket, think this may have been what I was doing.
  • Steven Taylor

    In reply to Myles Smith:

    Thanks. I managed to add all of his details to the order but like you said I just got the error message “maximum quantity allowed 1”. Did you basically do what you did initially and it worked ?
  • Myles Smith

    In reply to Steven Taylor:

    So, think my issue was that I was accidentally trying to use the same access code for both tickets.

    Reason being, when you go back to add the second ticket to the booking, the access code box automatically pre-populates with the one that you used for the first ticket. You need to make sure to clear that code out and use the unique access code that your son will have received via email to add the second ticket. This should be different to the one that you used to add the first ticket.

    The proccess is then the same (adding name, DoB, FAN and passport number), but it should let you through to the payment screen this time.
  • David Lilley

    In reply to Steven Taylor:

    Steven Taylor
    Thanks. I managed to add all of his details to the order but like you said I just got the error message “maximum quantity allowed 1”. Did you basically do what you did initially and it worked ?

    If you and your mate both got tickets for the same match then proceed like this. On the first page of the process, enter your access code for the match and just ask for 1 ticket. Follow through on the questions and boxes until you have successfully put that ticket in your 'cart'. Then click 'add more tickets / matches'. The system puts you back to the access code input page. Delete your own access code and key in your mate's access code for the same match. Then go through the same process again, asking for 1 ticket.

    Keep repeating this process for all of the matches for which you have tickets. Then click 'buy' and it will take you to the next stage in the process.

  • Matthew Isle

    In reply to David Lilley:

    The retention of the previous access code between requesting each addition of a guest is definitely not ideal.
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