Souvenir Tickets

As all tickets through ESTC were going to be delivered by smart phone app, the spring 2020 application process included the option to request souvenir paper tickets which would be delivered to people's registered address after the tournament.

As we are now having all of our tickets cancelled and refunded, any request for souvenir tickets will also be cancelled and the €15 cost will be included in the refund. This is confirmed in the FA News Bulletin. So, when those members who get tickets in the reduced allocation pay for their tickets, will there be an option to request souvenir tickets again ?

For the Nations League in 2019, UEFA offered the option to request souvenir tickets and many England fans planned to take up this option. The souvenir tickets had to be requested at the time of the ticket application but we weren't told this until after applications closed and I'm pretty sure that this option never appeared on the application page of the ticket website. When people pointed out to UEFA that the option had not been on the web page they were told that the orders couldn't subsequently be changed to include this option.

The 2019 experience makes me suppose that we will not have the option to request souvenir tickets under the proposed system for the reduced ticket allocation. This would be a pity as many ESTC members save their tickets in collections. Imagine England getting to the final and we don't have a paper ticket for the collection.

156 Replies

Peter salnicki
- 27 Apr 2021 8:40 PM
I like to keep my paper tickets as well David. It may be worth sending uefa an email. Sometimes you get the impression that the questioned asked they havent even thought about, so it can be worth it as well. Ive emailed them a couple of times this year, and they can take a few days to reply, but they do in the end.
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Matthew Isle
- 27 Apr 2021 8:41 PM
Great question David.

I definitely would like physical tickets for the group matches never mind the final.

A question to hopefully add for the ESTC team.
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Matthew Isle
- 14 May 2021 6:25 AM
In reply to Matthew Isle:
Bumping this up to keep on our radar.
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Peter salnicki
- 14 May 2021 6:36 AM
Has anybody asked Uefa if this is still happening ? I wouldve thout it would as its easy money for them.
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Matthew Isle
- 14 May 2021 5:31 PM
In reply to Peter salnicki:

Peter salnicki
Has anybody asked Uefa if this is still happening ? I wouldve thout it would as its easy money for them.

Ive just submitted a question using the link below and PAPER TICKETS as the 'My request concerns'. I'd suggest others do likewise.

support.tickets-euro2020.uefa.com/.../new
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Peter Sherwood
- 14 May 2021 7:10 PM
In reply to Matthew Isle:
Done, love a good ticket stub.
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Barry Pounder
- 15 May 2021 11:13 AM
I got a paper ticket for that Nations game.. said I didn't have a smart phone just collected it from a kiosk outside the ground.

Same plan for the Euros until I lost all the tickets.
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Matthew Isle
- 15 May 2021 11:30 AM
In reply to Barry Pounder:
Those Nations League paper tickets were going for close to £100 after the matches on eBay.

Yep - multiple amounts of what their entry face value was!
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Barry Pounder
- 15 May 2021 12:16 PM
In reply to Matthew Isle:
Expensive for a bit of pulped paper
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Peter salnicki
- 15 May 2021 12:54 PM
Maybe they will issue paper tickets to everybody who fails in the ballots. With "this is what you couldve won" printed on them :-(
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Stephen Hesketh
- 17 May 2021 3:52 PM
In reply to Peter salnicki:
Just announced that souvenir tickets are available during the application process as they were first time around. See latest link on ESTC website. Step 7 or 8, can’t remember which.
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Stephen Hesketh
- 17 May 2021 3:55 PM
In reply to Stephen Hesketh:
share.icloud.com/.../02HRMJsZmOF_u60RwGDzpgyyw
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James Collinson
- 17 May 2021 4:35 PM
In reply to Stephen Hesketh:
Yeah just spotted this. It’s down as 15 Euros, not sure if that’s per game or for all 3. If it’s per game uefa can jog on.
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David Lilley
- 17 May 2021 5:08 PM
In reply to James Collinson:
On the original application form in 2020 the €15 got you souvenir tickets for every match on your application (provided that we qualified for that match). If there were 4 members on your application and you all got a ticket for all 7 possible matches then that would be 28 souvenir tickets for €15 but it was still €15 if you only had 1 ticket on your application.

So, €15 this time around will certainly get you a souvenir ticket for all the group matches for which you were successful in the recent ballots. What's not so obvious is whether you have to apply again and pay again if we qualify for a knock out round and you get a ticket in that ballot. The original UEFA FAQs said that the €15 was per order but it's not our fault that the ticketing balloting and purchasing process has been split up so that group matches and each knock out round become separate orders. Maybe UEFA could be persuaded to link orders so that a request for souvenir tickets now will carry over to the knock out rounds without a fresh request and another €15.
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James Collinson
- 17 May 2021 6:05 PM
In reply to David Lilley:
Awesome cheers David. As I wasn’t the lead Booker last time I didn’t go through this and back in 2016 this wasn’t an issue.
Good point about the later rounds though as we will be buying each game separately rafter the groups that could rack up to 75 Euros for the whole tournament. Would like to think they’ve got a plan on this though.
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