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Souvenir Tickets

As all tickets through ESTC were going to be delivered by smart phone app, the spring 2020 application process included the option to request souvenir paper tickets which would be delivered to people's registered address after the tournament.

As we are now having all of our tickets cancelled and refunded, any request for souvenir tickets will also be cancelled and the €15 cost will be included in the refund. This is confirmed in the FA News Bulletin. So, when those members who get tickets in the reduced allocation pay for their tickets, will there be an option to request souvenir tickets again ?

For the Nations League in 2019, UEFA offered the option to request souvenir tickets and many England fans planned to take up this option. The souvenir tickets had to be requested at the time of the ticket application but we weren't told this until after applications closed and I'm pretty sure that this option never appeared on the application page of the ticket website. When people pointed out to UEFA that the option had not been on the web page they were told that the orders couldn't subsequently be changed to include this option.

The 2019 experience makes me suppose that we will not have the option to request souvenir tickets under the proposed system for the reduced ticket allocation. This would be a pity as many ESTC members save their tickets in collections. Imagine England getting to the final and we don't have a paper ticket for the collection.

156 Replies

  • Andrew McCarthy

    In reply to Matthew Isle:

    Im still getting the same generic reply from them that it needed to be one fee per order i wanted....Is it a case of just getting lucky with who you deal with there do you think?
  • Oliver Bickle

    In reply to Matthew Isle:

    Matt, Well done. I shall try this but have also just raised a dispute via my bank, with supporting evidence. I'd be happy with 2x €15 refunds as I have found they didn't send me my nations league final souvenir ticket.
  • Oliver Bickle

    In reply to Andrew McCarthy:

    Update: i did a chargeback about two/three weeks ago and have now had both €15 charges back through my bank. UEFA now have 45 days to query this. As it stands I haven’t paid anything for my souvenirs.
  • Oliver Bickle

    In reply to Oliver Bickle:

    Further Update: I today received three notification emails from UEFA confirming they would be refunding me €15 for one of the two charges for Souvenirs…. This is having already been refunded €30 on my card for chargeback. I’ll wait for them to figure it all out lol
  • Andrew McCarthy
    Update from me : received the refunds I was due through over paying for souvenir tickets today. After being refused by UEFA over several emails, a threaten of being reported to trading standards led to a swift issue of the refund.
  • Anthony Mason

    In reply to Matthew Isle:

    After twice being refused I raised the issue for a third time and they've finally relented and confirmed they're to refund me. No explanation why it took so long and no reason why my latest request was agreed to. Thanks to those on here who helped, in particular Matthew Isle. Cheers.
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