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Souvenir Tickets

As all tickets through ESTC were going to be delivered by smart phone app, the spring 2020 application process included the option to request souvenir paper tickets which would be delivered to people's registered address after the tournament.

As we are now having all of our tickets cancelled and refunded, any request for souvenir tickets will also be cancelled and the €15 cost will be included in the refund. This is confirmed in the FA News Bulletin. So, when those members who get tickets in the reduced allocation pay for their tickets, will there be an option to request souvenir tickets again ?

For the Nations League in 2019, UEFA offered the option to request souvenir tickets and many England fans planned to take up this option. The souvenir tickets had to be requested at the time of the ticket application but we weren't told this until after applications closed and I'm pretty sure that this option never appeared on the application page of the ticket website. When people pointed out to UEFA that the option had not been on the web page they were told that the orders couldn't subsequently be changed to include this option.

The 2019 experience makes me suppose that we will not have the option to request souvenir tickets under the proposed system for the reduced ticket allocation. This would be a pity as many ESTC members save their tickets in collections. Imagine England getting to the final and we don't have a paper ticket for the collection.

156 Replies

  • Thomas Rose

    In reply to Jamie Ealham:

    Are the souvenir tickets personalised with seating details etc?
  • Chris Hance

    In reply to Thomas Rose:

    Yes, block, row and seat number as usual.
  • Nigel Pond

    In reply to Chris Hance:

    I can confirm that three tickets were delivered today. The fourth match I attended (The Final), as I said previously, I got a printed one on the day, so as the e-ticket was cancelled off the app, then I didn't expect to get a souvenir ticket too, even though I'd actually paid the extra €15 for one!

    The matchday ticket and the three souvenir tickets are all printed on the same ticket stock.

    There are some minor differences between the (Final) matchday ticket and the souvenir tickets:

    1 - The matchday ticket has England - Fans, Name and Fans First plus the price printed on it.

    2 - The souvenir ticket omits the above and just states 'Memorabilia'.

    3 - The matchday ticket has the operator reference (from the Wembley Area Ticketing Centre) printed at the bottom.

    4 - The other difference is the Final/Semi-Final/Team vs Team text is different on the matchday ticket, compared to the souvenir tickets. That said, that's how the tickets may have been printed on the day as at the least the group matches don't reference group matches, they just say England vs Croatia and England vs Scotland.
  • Andrew McCarthy

    In reply to Nigel Pond:

    Did you pay the 15 euros for each individual game, or did you only pay it once? May help out fellow members who are still waiting for their tickets.
  • Nigel Pond

    In reply to Andrew McCarthy:

    Yes, I paid for a souvenir ticket each time I ordered a ticket (4x €15).

    Given the (minor) differences between the matchday ticket and the souvenir tickets, then I'm a bit annoyed that UEFA haven't supplied me with a souvenir ticket of the Final too!

    With the benefit of hindsight, I'd have trotted off to the Wembley Arena Ticketing Centre before all four matches I attended and got a free printed ticket on the day, save myself €60 and got an 'original'.

    But hey, a few things aside, it was a fabulous tournament (in spite of very difficult world circumstances) and you can't put a price on that!
  • Peter John-Baptiste

    In reply to Matthew Isle:

    pee taking bascards
  • Nigel Pond

    In reply to Jamie Ealham:

    Do the tickets you've received match the packing slip?

    My packing slip / letter showed an inventory of the tickets / order reference for all (three) tickets ordered / enclosed.

    Note: The fourth (Final) ticket was cancelled and not shown / enclosed as I got a printed one on the day!
  • Garford Beck

    In reply to Nigel Pond:

    I don’t about the packing slips, Nigel, but the ticket I’ve received (ordered for every game I attended, paid about four times, one ticket received!), but it doesn’t even correspond with the block, row or seat allocated to me via the app. Hopefully, the rest of my orders will follow.
  • Matthew Exon
    My Email from UEFA

    "You have received wrongly information from your Football assocation, it does not work as they have explained.

    You could purchase souvenir tickets during the payment for your order, if your tickets would be placed in 1 order then you would be charged the souvenir fee only once.

    Since you have not bought them during the payment of your order, you are only able to purchase them through the link that we have provided, we do not have any other option to release them for sale again.

    And indeed the Replica tickets on the webshop cannot be personalised."
  • Nigel Pond

    In reply to Matthew Exon:

    Does that mean that the replica ticket on the official UEFA shop is a blank ticket or do they just choose a random match (the match shown is just illustrative) - great if that was a match anyone attended?

    EURO2020 is over, but I think UEFA are missing a trick here. Someone buys a customisable ticket for €15 or €10 (the price isn't the point) - they may buy some other merchandise too - saves UEFA from putting unsold merchandise into the inevitable 'sale'!

    You can imagine some unsold stuff ending up at B&M Bargains, Poundland or EuroSaver etc.

  • David Lilley

    In reply to Nigel Pond:

    You can get a replica ticket for whichever match you want.

    store.uefa.com/.../replica-tickets.html

    It can't be customised to the seat which you occupied. I'm hoping, when the souvenir tickets arrive, that they will be for my actual seats.
  • Matthew Exon

    In reply to David Lilley:

    This will be my back up option if I only get one ticket through the post.

    Souvenir tickets are actual seats according to Nigels post.
  • Garford Beck

    In reply to Matthew Exon:

    Mine wasn’t
  • Garford Beck

    In reply to Peter John-Baptiste:

    This is starting to look like a rip-off. The one ticket I have received is marked ‘memorabilia’ and bears no relation to the seat I was allocated for the game. The ticket should have my details on it and correspond with the actual seat I was allocated on the ticketing app. Also, I’ve paid €15 four times for souvenir tickets and, as previously stated, have only received the one ticket.
  • Matthew Exon

    In reply to Garford Beck:

    Shocking - we all may as well went to the ticket office and said we dont have a smart phone. No cost then!

    Dissapointing if this is case.
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