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Travel and Opodo

Afternoon.

I have a bit of a problem I think regarding Opodo and their 80% money back on a cancelled flight. I ticked the cover 2 box which starts " Any other cause...." this I took as the correct insurance that has been talking about in different threads here on the forum. On paying for every thing for St Petersberg and receiving confirmation with the insurance policy wording which actual states as below.

Any other cause unintended  by and beyond the control of any person insured which is not otherwise excluded which can provide evidence for the case. I can not see an England game played elsewhere is going to cut the mustard with insurance so where have I gone wrong. Tried talking to a human today to try and amend or at least what I can do or not do , but have found that their system has crashed and he could not tell me any thing for 5 hours at least.

What he did say was that I could now not amend my insurance policy and can not cancel it ( if at all possible until he can bring my details up). I was going to book Rome today as well, but I am really shying away with that one now with so much money involved.

Have i missed a box which states cancel for any reason guarantee with 20% excess somewhere.

Help anybody please

27 Replies

  • Neal Granger

    In reply to David Lilley:

    I had exactly the same with my flights. Once booking reference is put into the automated phone system it just says contact your airline as its not 5 days away and cuts me off.
    I have managed to get through via the online messenger chart, the automated response has now added me to a queue with a live agent. Currently been in this queue for an hour.
    I'm not hopeful!!!!
  • Kerry Gillen

    In reply to David Lilley:

    I have just had a degree of success with the facebook route using the wifes facebook account.

    I went to the FAQ on opodo and when the help assistant popped up I entered cancel flights. A series of questions then popped up including do you wish to cancel for any reason. I said yes and was asked to enter confirmation number and email address.

    It all seemed to go through ok though trying to do a second cancellation seemed to confuse it so I have backed out ready to have another go later.

    There is now a record of my cancellation request on my wifes messenger

    I suppose the real test is if any refund arrives?
  • Neal Granger
    After an hour on hold to the automated chat option I got some mong who basically kept saying it was my job to cancel the flights and then to email them and they would refund me.
    Funnily enough the flight companies don't agree.
    I have taken t social media to try to get my point across, but Opodo just keep taking everyone's comments down.
    Think I can kiss the money goodbye
  • Tim Powell

    In reply to Kerry Gillen:

    Why are people invoking the Cancel for Any Reason clause now when you will effectively only get back around 70-75% of your outlay once the fees are also taken into account. Isn't it better to wait until closer to the flight departures on the basis that if they are then cancelled by the airlines, presumably a 100% refund would be provided.
  • Philip Sherwin

    In reply to Tim Powell:

    Well said, that's why I am hanging on.
  • Michael Palfrey

    In reply to Philip Sherwin:

    My last flight for the March friendlies has just been cancelled.....full refunds all round (I live in Germany ...so fly to all games)....hope there are still restrictions and flight cancellations in June...I have another 9 games to refund....keep smiling
  • Abraham Dennis

    In reply to Tim Powell:

    If airlines are still cancelling come end of June then there is a chance that the airline could go into administration before then. If you have no ATOL, as could be with Opodo, then bad news. Also there is a chance that you may not be able to claim on credit card since you did not book directly with the airline but through Opodo.
    People should please look more into this.
  • David Lilley

    In reply to Tim Powell:

    Tim Powell
    Why are people invoking the Cancel for Any Reason clause now when you will effectively only get back around 70-75% of your outlay once the fees are also taken into account. Isn't it better to wait until closer to the flight departures on the basis that if they are then cancelled by the airlines, presumably a 100% refund would be provided.

    Do you have any examples of the airline giving a 100% refund for flights which have been cancelled due to the coronavirus outbreak ?

    I have a number of flights booked for Austria v England, Euro 2020 and the Nations League. At the moment, these flights have not been cancelled as they are too far into the future. But, for cancelled flights, the policy of the airlines appears to be to offer fee-free rebooking rather than refunds. The ones whose policies I have seen typically require a rebooking to be made before a certain date, with the new flight to be before another stated date. For example, the Lufthansa Group, which includes Austrian Airlines and Eurowings, requires any rebooking to be done before 31st August and the rebooked flight to be taken before 31st December. This would be no use for 2021 football trips. Even if flights after 31st December were allowed, does any airline publish their summer 2021 schedules this far in advance ?

    It should be noted that, under the terms of the 'cancel for any reason' guarantee

    Cancel for Any Reason Guarantee must be added and paid when the trip is booked only. If you are to modify your trip then this contractual guarantee will not apply to the new trip.

    So, if it were possible to rebook my Copenhagen and St Petersburg trips for 2021, the 'cancel for any reason' guarantee would not apply to the new booking. If we didn't qualify for those games, the flight fares would be 100% forfeited.

    One of the other terms and conditions says

    In case of a force majeure event, the customer can be refunded (i) the amount paid for the Cancel for Any Reason service and (ii) the taxes refunded to us by the airlines (unless directly refunded by the airlines to the customer). The 10 days refund period does not apply in case of force majeure.

    This seems to get Opodo completely off the hook. It implies that if I try to invoke the 'cancel for any reason' guarantee now, then I will not get back 80% of the fare, but a significantly lower amount.

    Anyway, having gone through the automated telephone process, I'm still waiting to see what refund, if any, will appear in my credit card account.

  • David Lilley

    In reply to Michael Palfrey:

    Michael Palfrey
    My last flight for the March friendlies has just been cancelled.....full refunds all round

    Which airline was this ?

  • Michael Palfrey

    In reply to David Lilley:

    Last one canceled was EasyJet.. the other 3 were Ryan....all have been acknowledged for refund, but not seen money yet........just wait and see...Had 1 Easyjet refund....all easybus refunds and FA refunds....
  • Tim Powell

    In reply to David Lilley:

    The Force Majeure clause is a little worrying but I'm still going to wait. If Opodo or the airlines I'm booked on go bust, that's a different matter but I booked through Opodo for the Prague to Sofia via Ljubljana flight on Adria Airlines and when they went bust, my credit card stumped up payment (eventually).

    You do wonder why we go through all this grief - what I'm more hacked off about is the hours and hours I spent finding appropriate flights and accommodation (and did that for both twin and triple rooms because we didn't know whether a third mate would secure all the match tickets as he only had 10 caps - but he did). Had to find hotels/apartments that could be cancelled sometimes with just a couple of hours to spare in some scenarios.

    Now have to go through the whole damn process again!
  • Abraham Dennis

    In reply to David Lilley:

    I would be very grateful to know if anyone has been able to secure some money back from Opodo using the Cancel for Any Reason on a flight scheduled for end of June or early July please?
    If yes then how did you do it please?
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