Join Now for Free
Home » Fan Forums » Tickets & Travel

Thank you, Team England

I don't know about anybody else, but I've been impressed with the support offered to fans by Team England for the Euro 2020 ticket applications.

They produced a comprehensive set of FAQs which was updated when new information became available. They were also responsive to questions which cropped up on the forum. For example, when members didn't know how to request souvenir tickets, they found out the answer for us and added it to the FAQs.

They created a detailed step by step guide on how to complete the application, including screen shots.

They obtained a complete category split for every match : something which I don't think has been available for any previous tournament. Taken together with Matthew Isle's caps table posts, this has given members valuable information to help with their choice of ticket category. They also used ticket application reports from UEFA to give us updated advice on which matches and categories were under or over subscribed.

There have been no less than 9 'News & Announcement' bulletins explaining everything, with links, plus emails for those who don't visit the website very often.

Since 25th November, when the Kosovo caps were added, they've processed over 4100 applications to join the Travel Club including very many who only joined during the ticket application period. And they must have answered hundreds of email and telephone queries.

It's clear that Team England have put a lot of thought into identifying what help the fans might need and to giving us that help. Thank you, guys !

12 Replies

  • Matthew Isle

    Well said David.

    Managing close to 21k of members is quite some feat - especially with such a small team.

    And whilst they'll have moved on from one hefty piece of work they'll be onto their next now.

    Year on year I'm more impressed with them and especially how they calmly answer our daft questions.

    Talking of which, take some credit yourself David. You'll also have saved them loads of work answering stuff on here.

    Most people probably won't be signing in here as frequently as they have been recently, so it's probably a good time to wish us all a happy Christmas, a healthy New Year and some success this Summer!

  • Dean Morley

    In reply to Matthew Isle:

    I second that
    Well done Team England
    And Great Work David and Matthew
    Definitely much appreciated by myself
    Have a good Christmas everyone
  • Carl Padley

    In reply to Dean Morley:

    I second that david and matthew have been so helpful if our paths ever cross lads ill get you a pint in
  • Anthony Simpson
    Many thanks too David and Mathew and everyone else for all the help really appreciate it I realise it’s difficult giving advice as at times you don’t really know the answer yourself but you’ve done a great job thanks again . Yes difficult job for team england too merry Xmas to everyone
  • Andrew Hookway
    Yes I agree David. I have been quick to criticise in the past but in recent times Team England have been very helpful and provided some very useful information etc. Well Done :)
  • Paddy Buckley
    Here here to all the above, imagine if you had to rely on the Facebook page when half the posts were taking the piss, many thanks to the ESTC and all who helped make the process easier.
  • Carl Padley

    In reply to Paddy Buckley:

    I rely on this forum as im not on facebook so cant say if its any good
  • Nathan Tong

    In reply to Carl Padley:

    It's a truly dreadful page which is about a million miles away from what I imagine was originally planned for it.
  • Andy Catanach

    In reply to Nathan Tong:

    all the best....FA definitely better in last year as ever been on here
  • Christopher Cooksey
    Merry Christmas and a big thanks to Team England, David and Matthew!
  • Martin Parkes

    In reply to Christopher Cooksey:

    And thanks to Nick and Harpreet, great job all year.
  • Matthew Isle
    This deserves a bump.

    I can imagine the ESTC staff have been incredibly busy sorting out the application data from UEFA and are just as busy now trying to wade through other issues.

    Am sure those of us that were fortunate enough to get close to what we wanted - and those that the ESTC are trying to help now are very appreciative.

    Hopefully they get a little breathing space between the Romania and N.L. announcements.
Sign In or Sign Up

To participate within this community you need to sign is as an England Supporters Club member here.