England Supporters Club

6 Replies

• Paul Probyn

  

  • 4 Jul 2021 9:50 AM

  Best to try phoning as well. The number and opening times are on another thread on here.

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• Tim Glenn

  

  • 4 Jul 2021 10:33 AM

  In reply to Paul Probyn:

  Yes I’ll give them a call at 12.30pm and hope I’m not sat in a queue for too long today!

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• Elizabeth Coulter

  

  • 4 Jul 2021 10:40 AM

  Yes, we’re in window 3 with 9 caps so that’s definitely wrong.

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• Tim Glenn

  

  • 4 Jul 2021 3:14 PM

  Seems UEFA claim my son either requested a refund or wasn’t successful in the original application despite me having the original sales invoice and submitted application with an additional category 3 ticket alongside a wheelchair and companion ticket for the semi final and final.
  
  Not getting my joy from England Supporters Club so don’t know what I’m able to do as this wasn’t an error our end so there’s no reason he shouldn’t be in sale window 2.
  
  Any advice much appreciated.

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• Martin Kerry

  

  • 4 Jul 2021 4:27 PM

  I had the same problem for the Germany game i was in the first draw and my lad the next draw so i had to wait it and chance it, got lucky but know some who weren't

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• David Lilley

  

  • 4 Jul 2021 4:49 PM

  In reply to Tim Glenn:

  Like most on this forum, I had my tickets compulsorily cancelled. I received two emails from UEFA on 29th April 2021. The first email said :-

  Following the email you recently received from the English Football Association (“The FA”), we are writing to inform you that your tickets for UEFA EURO 2020™ which you purchased via the England Travel Club members scheme will be cancelled.

  This decision was taken to ensure that, following the reduction of capacities in the stadia, all tickets sold as part of the PNA Fan Sales programme to the fans of England can be allocated in accordance of the principles and rules of the England Travel Club members scheme.

  All ticket buyers will be refunded in full for the face value of the tickets which they purchased via the England Travel Club members scheme.

  The second email from UEFA starts with this sentence.

  Following the email you recently received from the English Football Association, and our previous email informing you of the cancellation of your tickets, we can confirm the tickets mentioned in the credit note attached have now been cancelled.

  If I had voluntarily submitted my tickets for cancellation, for which the deadline was 21st/24th April, then I would have expected an email before 29th April explaining the situation using a different form of words.

  Tim, if you received the same emails as me then surely this is cast iron evidence that your son did not request a refund. Also, take a look at your credit note. If this shows a refund for the semi-final and the R16 and/or QF then this demonstrates that tickets to the semi-final were cancelled in the same transaction as the R16 when your son was presumably in the correct ticket sales window.

  Tell UEFA or Team England that you can forward these emails with the invoice and credit note as attachments to show both that your son was not unsuccessful in the original ballot and that he did not request a refund.

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