England Supporters Club

28 Replies

• Chad Thomas

  

  • 6 Jul 2021 9:25 AM

  In reply to Christopher Granby:

  I've tried that Chris many many times. I've send an email to ticketreport and see if they can help me.
  
  Getting a bit worried now to he honest.

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• David Lilley

  

  • 6 Jul 2021 10:15 AM

  In reply to Chad Thomas:

  Chad Thomas

  I'm having the same issue this morning. States i am logged in on another app. I've only used this phone.
  
  Any suggestions people?

  My first suggestion is to try the idea that I posted right at the start of this thread.

  1.  Log into your UEFA ticketing account.

  2.  After you've waited in the queue, it will put you to the page where you can enter an access code to buy tickets. Ignore that. At the top right of this screen, click on your name.

  3.  This will put you to a Welcome screen. In the box on the right, click 'Profile'.

  4.  In your Profile, scroll down and check that the mobile phone number is correct, i.e. the same as the phone you are trying to use. If it's wrong, edit it to the correct number. Now scroll down to the bottom of the screen and click 'Save'.

  If the phone you are using is not the one which was saved in your UEFA Profile then this should fix the problem.

  If it still says that you are logged into another app (not another phone) then here is a pure guess. Have you previously used a mobile phone ticket app for the Nations League in Portugal 2019 or the Wembley ticket app for the friendly against Montenegro ? Is this app still on your phone ? If so, go into these apps, log out and close them. Note that closing the app does not, of itself, log you out. You need to log out before closing the app. You can even uninstall the app(s) if you want. See whether this solves the problem.

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• Chad Thomas

  

  • 6 Jul 2021 11:15 AM

  In reply to David Lilley:

  I have tried all that, but nothing working at all and still have the same problem.
  
  Been at it all morning. I can't get hold of England fans or Uefa either.

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• Lee Andrews

  

  • 6 Jul 2021 11:19 AM

  In reply to Chad Thomas:

  I emailed Uefa in the end and they did something at their end to reset my app.

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• Lee Andrews

  

  • 6 Jul 2021 11:20 AM

  In reply to Lee Andrews:

  support.tickets.euro@uefa.ch

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• Chad Thomas

  

  • 6 Jul 2021 11:42 AM

  In reply to David Lilley:

  Thanks David, I've tired all of that and nothing....looks like I'm going to have to go to the ticket off tomorrow and try and sort it.

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• Chad Thomas

  

  • 6 Jul 2021 11:42 AM

  In reply to Lee Andrews:

  Nothing back from them.

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• Chad Thomas

  

  • 6 Jul 2021 11:42 AM

  In reply to Lee Andrews:

  Nothing from them either.

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• Lee Andrews

  

  • 6 Jul 2021 11:49 AM

  In reply to Chad Thomas:

  They got back to me within the hour. Have you gone from the web form and said your ticket is for a game in less than 24 hours.

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• Chad Thomas

  

  • 6 Jul 2021 11:57 AM

  In reply to Lee Andrews:

  Yeah...they just told me they are "looking into it"

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• Chad Thomas

  

  • 6 Jul 2021 2:28 PM

  In reply to Lee Andrews:

  All sorted now thank god. The uefa app help got back to me and sorted it.
  
  Roll on tomorrow

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• Lee Andrews

  

  • 6 Jul 2021 2:42 PM

  In reply to Chad Thomas:

  Good stuff. I was pacing the room for a couple of hours waiting for a response as well

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• Chad Thomas

  

  • 6 Jul 2021 2:56 PM

  In reply to Lee Andrews:

  Thanks for your help and feedback.

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