England Supporters Club

28 Replies

• David Lilley

  

  • 18 Jun 2021 1:46 PM

  Log into your UEFA ticketing account. In the box on the right, click 'Profile'. Now look to see what phone number is showing in your profile. If it's wrong, edit it. Remember to click 'Save' right down at the bottom of the page.

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• Lee Andrews

  

  • 18 Jun 2021 2:03 PM

  In reply to David Lilley:

  Cheers mate, all sorted.

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• David Deighton

  

  • 25 Jun 2021 9:01 AM

  In reply to David Lilley:

  Hi David
  When I got my tickets last night my wife's phone number is also linked to our email address ?
  And it shows up on the ticket portal with my phone number to ?
  I have the ticketing app and that has my phone number registered with the email address ?
  Can't see where I can take her number off ?

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• David Lilley

  

  • 25 Jun 2021 9:40 AM

  In reply to David Deighton:

  Are you saying that you and your wife share an email address ? If so, you won't be able to transfer her ticket to her phone because the transfer system requires different email addresses. You could open a new email account just for these purposes.
  
  The Wembley stewards have been told not to let in someone whose ticket is on another person's phone unless that person is a child. If you don't want to open a new email account then you will have to go to the Wembley ticket office on match day with ID, explain the situation, and get a paper ticket for your wife.
  
  Don't worry about your wife's phone number appearing on the ticket portal. I don't think that's significant. Log in to your UEFA ticketing account. In the box on the right of the screen, click on 'Profile'. On your profile page, check that the mobile phone number displayed is yours. If it is the right number on your profile, that is what counts.

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• David Deighton

  

  • 25 Jun 2021 12:01 PM

  In reply to David Lilley:

  Hi David
  Sorry should have explained
  I have brought 4 tickets.
  1 for myself, the other 3 are for mates
  All England fans with codes
  No sorry my wife is not going and I haven't got a ticket for her hahaha.
  
  I went into the portal but absolutely no box to see profile ?
  
  Is there another portal access?

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• David Deighton

  

  • 25 Jun 2021 12:07 PM

  In reply to David Lilley:

  Hi again David
  So sorry to keep bothering you.
  I found my old link to go into to make changes
  
  euro2020-sales.tickets.uefa.com/.../editPersonalDetails
  
  So thank you for your excellent advice
  Cheers
  Dave

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• Chad Thomas

  

  • 6 Jul 2021 6:57 AM

  I'm having the same issue this morning. States i am logged in on another app. I've only used this phone.
  
  Any suggestions people?

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• Richard Henderson

  

  • 6 Jul 2021 8:16 AM

  All fixed now

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• Christopher Granby

  

  • 6 Jul 2021 8:17 AM

  In reply to Chad Thomas:

  Chad. Have you checked the ticket portal to see if your phone number is correct? Failing that I would log out of the app and then back in.

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• Thomas Horne

  

  • 6 Jul 2021 8:28 AM

  In reply to Chad Thomas:

  Had the same issue. I contacted the app developers using the email address on the play/apple store. They sorted it in about an hour.

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• David Lilley

  

  • 6 Jul 2021 8:30 AM

  In reply to Richard Henderson:

  You can download the app by clicking the link at the bottom of this webpage.
  
  www.uefa.com/.../mobile-tickets-app
  
  Open the app, key in your email address and touch 'Continue'.
  You will be sent an email with a registration code. Key that into the app and touch 'Continue'.
  The next page is for you to register your personal details.
  Your ticket will then appear in the app as if by magic.

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• Thomas Horne

  

  • 6 Jul 2021 8:30 AM

  In reply to Richard Henderson:

  Could try the UEFA ticket box office at Wembely. Its open 10-8 today and Wednesday

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• Liam ODonoghue

  

  • 6 Jul 2021 8:34 AM

  In reply to Thomas Horne:

  Do you have the email address you could share please mate? Can't seem to find one on there, just directs me to UEFA website.

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• Thomas Horne

  

  • 6 Jul 2021 9:08 AM

  In reply to Liam ODonoghue:

  For the issues where you cant log on?
  
  If so its TicketAppReport@uefa.ch

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• Liam ODonoghue

  

  • 6 Jul 2021 9:11 AM

  In reply to Thomas Horne:

  Thanks mate, will give that a go!

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