People Who Havent Received Email...

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Hi all,

So i havent receiced an email and I though on 6 active caps, 10 total I would be more or less gaurenteed group stage tickets especially tickeing the price upgrade button.

I sent a support ticket to Uefa yesterday asking if there had been an issue with the application and they replied with:

"Dear Matt,

Thank you for your email.

The results of the general sale have not been announced yet.

All applicants will be notified by email about the outcome of their application by the end of January 2020.

We thank you for your patience and understanding.

Best regards,
UEFA Ticketing Customer Service"

I put in my England FAN number so didnt apply for general..... perhaps I and other people who haven't received an email have applied in a different section by mistake etc?

Not sure i anyone can shed any light on this...

Matt

58 Replies

Lee Andrews
- 28 Jan 2020 10:42 AM
My mate’s in the same boat. Never received an email and applied using the same application form as I did...it doesn’t look like you and him are alone judging by twitter either!
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Matthew Storey
- 28 Jan 2020 11:10 AM
In the same boat currently. Where do you find the support ticket form? Can't see it anywhere on their website. Thanks
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Matthew Isle
- 28 Jan 2020 11:15 AM
In reply to Matthew Storey:
Use this link.

support.tickets-euro2020.uefa.com/.../360002217080-ENGLAND

Click on a topic matter thats close.

Then scroll down to contact them.
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Matt Turner
- 28 Jan 2020 11:48 AM
In reply to Matthew Isle:
I have to say I found their website and portal very confusing and this was bound to happen....
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Ashley Brown
- 28 Jan 2020 11:53 AM
The upgrade only works for one category, so it depends on what was your first choice, so for example if you picked the cheapest ticket option then with one upgrade and six caps you may not have been successful.
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Thomas Smith
- 28 Jan 2020 2:08 PM
In reply to Matthew Storey:
Did everyone on this thread demo apply as england fans and not general?
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David Lilley
- 28 Jan 2020 2:15 PM
I am just guessing, but I think there are 3 possible outcomes for an application : fully / partly successful, unsuccessful and voided. Perhaps you are not sent an email if your application has been voided by UEFA.

Can you think of any reason why your application might have been voided ? For example, did you or anyone else on your application get a ticket to Dublin in the general public sale and apply for a R16 ticket from the FA allocation ? Or is someone in your party inadvertently on more than one application for the same match ?
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Thomas Smith
- 28 Jan 2020 2:29 PM
In reply to David Lilley:
no 100% application was watertight, my brother also hasn't heard back he was on a separate application with a mate... will have to just continue to wait i guess until at least end of Jan.
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Matthew Storey
- 28 Jan 2020 2:33 PM
In reply to David Lilley:
I've definitely applied as England fans and not general sale (double checked and compared to mates who did the same and have been successful), none of the other two have bought any other tickets, nor did they apply, and everything is spelt correctly etc.

All three of us have enough caps to get the cheapest categories for every single game too, so really unsure what the issue is. Waiting for a response from UEFA but given stories I've read of muck ups from the past, can't say I'm confident.
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David Tucker
- 28 Jan 2020 3:57 PM
In reply to Matthew Storey:
I am in the same boat, is it an alphabet thing, Ss and Ts affected. A Storey, a Smith (2 Smiths?), a Tucker and a Turner
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Matt Turner
- 28 Jan 2020 4:02 PM
In reply to David Tucker:
This is a very good point....
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Richard Serowka
- 28 Jan 2020 4:08 PM
In reply to David Tucker:
If it helps, my surname starts with S, and I got my email at 14:24 yesterday
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Matthew Isle
- 28 Jan 2020 4:12 PM
In reply to David Tucker:
Forgive the attempt at humour but this is like that quiz show, which I perform on very badly, 'Only connect'.

Looking at the ESTC FB threads where this issue is discussed (and assuming that the members real names are those on the screen) there are indeed some which begin with S and T. BUT there are also ones which don't.
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Yoni Smith
- 28 Jan 2020 4:14 PM
same thing has happened to me.
they said I didn't apply as a travel club member. I did
I put my membership number as they asked. I followed it perfectly.

they have messed up and processed our applications wrong.

my mate applied exactly the same way and he has got tickets.
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Matthew Storey
- 28 Jan 2020 4:21 PM
In reply to Yoni Smith:
Did you ask ESTC or get a response from UEFA?
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