England Supporters Club

12 Replies

• David Lilley

  

  • 10 Jul 2021 2:31 PM

  There is no UK number for UEFA. The only number is for their HQ in Switzerland : +41 848 00 2727
  
  Some fans have phoned that number and have been able to get help.
  
  I think that I've previously seen a thread by someone with a similar problem to yours. UEFA "reset" their account and everything worked fine.

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• Stephen Hopper

  

  • 10 Jul 2021 3:41 PM

  In reply to David Lilley:

  Only taking calls Monday - Friday grrr need an out of hours one! You'd think this would be more accessible, being the final and all! Thanks though, I'll keep looking

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• Leonard Richardson

  

  • 10 Jul 2021 4:53 PM

  I had a different problem where I cannot login to the app and I found this page support.tickets-euro2020.uefa.com/.../360022034799-I-cannot-log-in-to-the-app-What-should-I-do- . It didn't help much :-(
  
  But, I clicked the contact us at the bottom and filled in the form with my problem details. Got an automatic email back almost straight away acknowledging my request.
  
  It was the only way that I found to contact anyone today.
  
  After much worrying and pacing about, I got a reply after 3 hours and they are trying to help me out.
  
  Good luck

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• Matthew Isle

  

  • 10 Jul 2021 5:01 PM

  In reply to David Lilley:

  Deleted

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• Jane Waterman

  

  • 10 Jul 2021 5:12 PM

  Pretty sure someone else had this issue which they sorted , check back through the forum, might have something to do with your phone number

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• Thomas Horne

  

  • 10 Jul 2021 5:20 PM

  ticketappreport@uefa.ch. Emailed them and they sorted it in an hour

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• Damian Dunne

  

  • 10 Jul 2021 5:27 PM

  I had issue earlier, emailed support.tickets.euro@uefa.com and just over an hour later they had reset it and it worked

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• Tony Quinn

  

  • 10 Jul 2021 7:59 PM

  In reply to Stephen Hopper:

  Hi pal did you get this sorted. I'm locked out of the APP and its saying I'm using the APP on another device. I've sent an email to UEFA but not expecting a quick response on a Sat night.

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• Leonard Richardson

  

  • 11 Jul 2021 11:38 AM

  Did anyone find a way of getting any help with this from UEFA? No one is responding to emails at UEFA today, it seems.
  I still cannot get into the app and kick off is fast approaching and it looks like there is nobody in at UEFA to help.
  I sent an email to the supporters club and they told me to go to the ticketing centre at the arena and find a UEFA rep.
  Whether they will be able to help, who knows? I'll have to take a leap of faith and go down there soon.

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• Tony Quinn

  

  • 11 Jul 2021 12:27 PM

  In reply to Leonard Richardson:

  I finally got an email back from UEFA who have reset my account and I got straight back in the App and can now see my ticket again. Good luck.

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• Anthony Hodgson

  

  • 11 Jul 2021 12:42 PM

  In reply to Tony Quinn:

  Hi Tony, I have just emailed them so I’m preying they sort mine, did they reply just now telling you there did it? If so would give me some hope

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• Anthony Hodgson

  

  • 11 Jul 2021 12:43 PM

  In reply to Tony Quinn:

  What email did you use btw?

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