Constant error message

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So missed out on Cat 2 this morning general sale and now Cat 3 general sale. Constantly putting tickets in my basket and then the code just to get sorry cant authorise your request. Were sorry for any inconvenience. Am i doing something wrong and am I likely to get any now?

2 Replies

David Lilley
- 6 Jul 2021 11:06 AM
No, you're not doing anything wrong. I kept getting that message too when I was trying to buy a ticket for my son to the Czech Republic match. Computer error messages can be amongst the most misleading communications on earth. They hardly ever tell you the actual problem which, in this case, is that you haven't got a ticket.

This is what I think happens. Just speculation and I could be wrong.

You go to the ticketing page and there appears to be a ticket available. Someone puts that in their basket and the system 'reserves' that ticket for 10 minutes or whatever whilst the person goes through the purchase process. But, for some or all of that time, maybe just a few seconds or maybe minutes, the ticket still shows as being available. So you put it in your basket and the system tells you that you can't have it.

Often, the first purchaser doesn't complete successfully. He might time out or his payment card attempt might fail. Then the ticket genuinely reappears in the ticketing website for purchase by someone else.

Keep trying. I got that message or something similar for 75 minutes before being successful.
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Steve Davis
- 6 Jul 2021 11:09 AM
In reply to David Lilley:
HI David, I highly suspect that may be the case too but really appreciate the way you have articulated it and it makes perfect sense. I am slowly losing hope but appreciate they are so highly in demand. I appreciate your detailed response David, as I have seen you put on a number of posts here so thanks for taking the time to type that out. Keeping fingers crossed!
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Constant error message

2 Replies

blogs: Tim Vickery: A World Cup in every sense

blogs: Sue Smith: England can bounce back

blogs: Graeme Le Saux: Cool-hand Luke can handle price-tag

blogs: Graeme Le Saux: It’s time to give England’s players a break

blogs: John Hemmingham: Fresh faces give us cause for hope