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Tickets in different entrances

I bought a disabled ticket and a fans first ticket in sale window 2 but I’ve now just been sent the tickets through on the app and disabled ticket is in lower tier, fans first in upper tier!

The fans first ticket is my son and when I read the ticket article it said if you want them together you need to buy the tickets in the same sale window and order which I did.

Not sure what to do and don’t even know if England/UEFA will be able to sort it?

16 Replies

  • Jonathan Shenton
    Hi Tim

    Me and a friend have a similar issue. Me in the top tier and my friend in the lower tier (block 512 and 112).
    I'd be happy to look at swapping if feasible.

    Thanks
    Jonathan
  • David Lilley
    @ Tim Glenn
    With one of your tickets being a disabled ticket and with you buying both tickets in the same order, I think you have a case for special treatment. With 25% of seats unoccupied, the Wembley ticket office ought to be prepared to move your son to somewhere close to you. Put your query to Team England. Ask them to give you an email authorising you to go to the ticket office with the above request.

    @ Jonathan Shenton
    You haven't quoted any extenuating circumstances so I don't think you would be allowed to change seats.
  • Tim Glenn

    In reply to Jonathan Shenton:

    My disabled tickets are block 113 and my son’s ticket is block 515 so I’d be willing to swap you his upper tier for the lower one as we need to be lower tier for the disabled tickets.

    The issue is my son’s ticket in 515 is saying it’s non-transferable so don’t think I’ll be able to for some reason.
  • Tim Glenn

    In reply to David Lilley:

    Seems a bit strange as the article did say if tickets were bought together in the same order they’d at least be the same entrance.

    I seem to constantly be on the phone to Team England, they must be sick of me by now!
  • George Kleanthous

    In reply to Jonathan Shenton:

    I’ve got a mate that would definitely want to swap with you as we are all in the lower tier and he has been put in the upper. Not sure how you could make that work though.

  • Jonathan Shenton

    In reply to Tim Glenn:

    That's a shame I guess we can see what the deal is on the day.
  • Jonathan Shenton

    In reply to George Kleanthous:

    No me neither, shame really. Its my mistake, I didn't understand the booking system. I was just pleased to get a ticket.
  • Ryan Overton

    In reply to Tim Glenn:

    Hi Tim, what’s the team England number and is it open today? My ten year old sons ticket is in the upper tier and I’m in the lower tier ☹️
  • Ryan Overton

    In reply to Jonathan Shenton:

    Hey there Jonathan

    Me and my ten year old son have an identical issue. I’m in 112 with other family members and he’s been put in 509. You can call me on 07889724974 to discuss. Would be a massive help

    My
    Ryan
  • George Kleanthous
    It is gutting really that it has worked out like this for so many people because we have travelled together all over the world for years and years side by side and then a ticketing faux pas means at the time you want to be next to those people to share a once in a generation experience it wont happen.
  • Joel Harding

    In reply to George Kleanthous:

    I am in Block 108 and my wife and kids in 113. Does anyone know whether I’ll be able to get across to them? I assume everyone will be standing in those blocks but is there a barrier somewhere around block 110/111 which will stop me getting across the terrace to them?
  • Nick White

    In reply to Jonathan Shenton:

    @Jonathan

    Got a mate who's on his own in the upper tier, but the rest of us are in the lower tier. So if you want to swap his higher tier for your friend's lower tier we'd be happy to swap.

    Will be available on 07500 926617 all day tomorrow if you want to meet to sort.
  • Peter Jenkins

    In reply to Jonathan Shenton:

    Got tic 510 upper to swap lower mates all lower
  • Joseph Thurgood

    In reply to Joel Harding:

    No there isn't a barrier, you'll be fine.
  • George Smith

    In reply to Joseph Thurgood:

    Does anyone know if its possible to walk around the whole upper tier? My mates and me got allocated in completely opposite ends of the stadium (upper-tier)
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