England Supporters Club

  • ESC Home
  • Forum
  • User
  • Menu
  • Search
  • User
England Supporters Club Join Now for Free
Home » Fan Forums » Tickets & Travel

EURO 2020

UEFA EURO 2020

Ticket returns

I have 2 tickets for Tuesdays game and I’m not now able to attend. To save me trawling through endless FAQS does anyone know if it’s possible to return them ‘legally’ and get a refund? Thanks.

Andrew Hookway
  • 19 Jun 2021 8:53 AM
  • Cancel

23 Replies

  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 8:55 AM

    I'm not sure but can you transfer them to another member? I have tickets myself but know a couple of members that don't and might be interested (if it's within the rules.) Let me know if you find out. They are ETSC members and would be willing to pay face value in advance.

    • Cancel
  • Roland Reeve
    Roland Reeve
    • 19 Jun 2021 9:07 AM
    If you can transfer one I will buy it from you.
    • Cancel
  • Gabriel Suciu
    Gabriel Suciu
    • 19 Jun 2021 9:21 AM
    I'd also gladly take them off you. I had a miserable time this morning on the UEFA sale and couldn't get any, as always..
    • Cancel
  • Paul Wilkins
    Paul Wilkins
    • 19 Jun 2021 9:22 AM
    Hi Andy, I've sent you an email. You can legally transfer them to another person. I had tickets originally and lost out in the ballot. Would love to take 1 or both off your hands. Cheers, Paul
    • Cancel
  • Gabriel Suciu
    Gabriel Suciu
    • 19 Jun 2021 9:23 AM
    but to strictly answer your question, I don't think you can, the FA is directing us to the UEFA return portal, which has closed in May: www.thefa.com/.../uefa-ticket-refund-portal-050520.
    • Cancel
  • Matthew Isle
    Matthew Isle
    • 19 Jun 2021 9:26 AM

    Great questions.

    Christopher - Officially the ESTC rules are no transfers to anyone but the original applicants, even if the system allows it and are advised that forwarding email addresses are monitored.

    Andrew - Also UEFA has no resale portal or method for returning at this time.

    I guess you could contact the ESTC team to see if they were able to redistribute but whether they'd want to get involved with crediting you and be able to move the ticket from you is another question.

    Not much help am afraid.

    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 11:02 AM

    In reply to Matthew Isle:

    Thanks guys... I’ll contact Team England. The UEFA site refers the National Team tickets issues back to the originators.
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 11:16 AM

    In reply to Matthew Isle:

    Actually that’s very helpful Matt! Team England will be able to advise
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 2:32 PM

    In reply to Christopher Cooksey:

    Anyone have a telephone number for Team England that actually works?
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 4:23 PM

    In reply to Andrew Hookway:

    Had to try a few numbers in with past… 0800 389 1966?
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 6:44 PM

    In reply to Christopher Cooksey:

    Thanks Christopher :)
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 10:01 PM

    In reply to Andrew Hookway:

    Any luck getting advice?
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 20 Jun 2021 5:46 AM

    In reply to Christopher Cooksey:

    I will be on the case first thing tomorrow. I have a very good reason for not being able to attend now so I’ll see what they have to say.
    • Cancel
  • David Lilley
    David Lilley
    • 20 Jun 2021 8:03 AM

    In reply to Andrew Hookway:

    It is not possible to submit your ticket for a refund.

    If you are unable to attend for medical reasons then UEFA's T&Cs permit you to assign the ticket to a family member or friend. It is not clear whether the FA would allow this as their ticket allocation is exclusively for ESTC members but, if your nominee is also an ESTC member, then they ought to be OK with it.

    The T&Cs do not define what is a medical reason. If you have been required to self-isolate because you have tested positive for covid-19 or you have come into contact with someone else who tested positive then it can be argued that this is a medical reason.

    The mechanics of assigning the ticket has not been published. However, if you look at your ticket where it says 'Ticket kept for your name' there is an edit icon. If you click that icon it gives you the option to assign the ticket to a new guest. I've never clicked that option but would guess that it is there for 'medical reason' ticket assigning.
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 20 Jun 2021 8:12 AM

    In reply to David Lilley:

    Not sure if it helps but the two people that I know who are interested are both ETSC/ESC members. Or perhaps Team England may include the tickets in the ballot? Either way hope Andrew isn’t left out of pocket.
    • Cancel
>
Sign In or Sign Up

To participate within this community you need to sign is as an England Supporters Club member here.

Start a new thread
Latest News & Blogs
  • Team England
    Team England
    • 3 Sep 2015

    News: Harry Kane: I've had my break and have never felt better

    Harry Kane says he is feeling fit and as fresh as ever as he looks forward to England's first game of the season. Speaking from the Three Lions’ training camp at St. George’s Park as they prepare for a European Qualifying double-heade...
  • Team England
    Team England
    • 3 Sep 2015

    News: Bring your flags to England v Switzerland

    We're calling on all ticket buyers to the England Home end to bring their flags to the England v Switzerland game to create a fantastic visual spectacle, just like an away game. To ensure we can get all the flags into position before the game, we...
  • Team England
    Team England
    • 3 Sep 2015

    News: Theo Walcott determined make mark on biggest stage

    Theo Walcott is focused on helping England over the line to Euro 2016, and says he is determined to go on and perform on the biggest stage at a major tournament. The Arsenal forward – who reported for duty at St. George’s Park on Tuesday ...
  • Team England
    Team England
    • 1 Sep 2015

    News: Free Panini England Sticker Album at England V Switzerland

    Panini have just launched the new England Official Sticker Collection to celebrate England’s stars both past and present. The 64 page collectors album has 324 fantastic stickers to collect including 48 special stickers. The album is packed full...
  • Team England
    Team England
    • 30 Aug 2015

    News: Roy Hodgson names squad for September fixtures

    Roy Hodgson has named his squad for the Euro 2016 qualifiers against San Marino and Switzerland. Among the 22-man group is Swansea City midfielder Jonjo Shelvey, who will be hoping to add to his solo cap, which was earned in October 2013 against San ...
<>
Related Articles
Recommended Articles