England Supporters Club

  • ESC Home
  • Forum
  • User
  • Menu
  • Search
  • User
England Supporters Club Join Now for Free
Home » Fan Forums » Tickets & Travel

EURO 2020

UEFA EURO 2020

Ticket returns

I have 2 tickets for Tuesdays game and I’m not now able to attend. To save me trawling through endless FAQS does anyone know if it’s possible to return them ‘legally’ and get a refund? Thanks.

Andrew Hookway
  • 19 Jun 2021 8:53 AM
  • Cancel

23 Replies

  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 8:55 AM

    I'm not sure but can you transfer them to another member? I have tickets myself but know a couple of members that don't and might be interested (if it's within the rules.) Let me know if you find out. They are ETSC members and would be willing to pay face value in advance.

    • Cancel
  • Roland Reeve
    Roland Reeve
    • 19 Jun 2021 9:07 AM
    If you can transfer one I will buy it from you.
    • Cancel
  • Gabriel Suciu
    Gabriel Suciu
    • 19 Jun 2021 9:21 AM
    I'd also gladly take them off you. I had a miserable time this morning on the UEFA sale and couldn't get any, as always..
    • Cancel
  • Paul Wilkins
    Paul Wilkins
    • 19 Jun 2021 9:22 AM
    Hi Andy, I've sent you an email. You can legally transfer them to another person. I had tickets originally and lost out in the ballot. Would love to take 1 or both off your hands. Cheers, Paul
    • Cancel
  • Gabriel Suciu
    Gabriel Suciu
    • 19 Jun 2021 9:23 AM
    but to strictly answer your question, I don't think you can, the FA is directing us to the UEFA return portal, which has closed in May: www.thefa.com/.../uefa-ticket-refund-portal-050520.
    • Cancel
  • Matthew Isle
    Matthew Isle
    • 19 Jun 2021 9:26 AM

    Great questions.

    Christopher - Officially the ESTC rules are no transfers to anyone but the original applicants, even if the system allows it and are advised that forwarding email addresses are monitored.

    Andrew - Also UEFA has no resale portal or method for returning at this time.

    I guess you could contact the ESTC team to see if they were able to redistribute but whether they'd want to get involved with crediting you and be able to move the ticket from you is another question.

    Not much help am afraid.

    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 11:02 AM

    In reply to Matthew Isle:

    Thanks guys... I’ll contact Team England. The UEFA site refers the National Team tickets issues back to the originators.
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 11:16 AM

    In reply to Matthew Isle:

    Actually that’s very helpful Matt! Team England will be able to advise
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 2:32 PM

    In reply to Christopher Cooksey:

    Anyone have a telephone number for Team England that actually works?
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 4:23 PM

    In reply to Andrew Hookway:

    Had to try a few numbers in with past… 0800 389 1966?
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 19 Jun 2021 6:44 PM

    In reply to Christopher Cooksey:

    Thanks Christopher :)
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 19 Jun 2021 10:01 PM

    In reply to Andrew Hookway:

    Any luck getting advice?
    • Cancel
  • Andrew Hookway
    Andrew Hookway
    • 20 Jun 2021 5:46 AM

    In reply to Christopher Cooksey:

    I will be on the case first thing tomorrow. I have a very good reason for not being able to attend now so I’ll see what they have to say.
    • Cancel
  • David Lilley
    David Lilley
    • 20 Jun 2021 8:03 AM

    In reply to Andrew Hookway:

    It is not possible to submit your ticket for a refund.

    If you are unable to attend for medical reasons then UEFA's T&Cs permit you to assign the ticket to a family member or friend. It is not clear whether the FA would allow this as their ticket allocation is exclusively for ESTC members but, if your nominee is also an ESTC member, then they ought to be OK with it.

    The T&Cs do not define what is a medical reason. If you have been required to self-isolate because you have tested positive for covid-19 or you have come into contact with someone else who tested positive then it can be argued that this is a medical reason.

    The mechanics of assigning the ticket has not been published. However, if you look at your ticket where it says 'Ticket kept for your name' there is an edit icon. If you click that icon it gives you the option to assign the ticket to a new guest. I've never clicked that option but would guess that it is there for 'medical reason' ticket assigning.
    • Cancel
  • Christopher Cooksey
    Christopher Cooksey
    • 20 Jun 2021 8:12 AM

    In reply to David Lilley:

    Not sure if it helps but the two people that I know who are interested are both ETSC/ESC members. Or perhaps Team England may include the tickets in the ballot? Either way hope Andrew isn’t left out of pocket.
    • Cancel
>
Sign In or Sign Up

To participate within this community you need to sign is as an England Supporters Club member here.

Start a new thread
Latest News & Blogs
  • Team England
    Team England
    • 29 Jun 2016

    News: Letter from Martin Glenn to all EURO 2016 England fans

    Dear Member, Our defeat to Iceland and exit from Euro 2016 was obviously a bitter disappointment to us all. The performance was nowhere near the standards required in the knockout stage of a major tournament and far below the level we aspire to for E...
  • Team England
    Team England
    • 29 Jun 2016

    News: Martin Glenn: New England manager search is under way

    FA chief executive Martin Glenn says he will join technical director Dan Ashworth and vice-chairman David Gill to begin the process of appointing a new England manager. Roy Hodgson resigned from the role after the Three Lions’ Euro 2016 exit, f...
  • Team England
    Team England
    • 27 Jun 2016

    News: Hodgson & Rooney give final thoughts ahead of Iceland game

    Roy Hodgson says England are fully aware that they must take their chances if they are to reach the last eight of Euro 2016. The Three Lions take on Iceland in the round of 16 this evening, with a quarter-final against hosts France on offer for the v...
  • Team England
    Team England
    • 27 Jun 2016

    News: Manager Roy Hodgson says morale is high in England camp

    Roy Hodgson says morale remains high in the England camp as they gear up for the knock-out rounds of Euro 2016. The Three Lions take on Iceland in the round of 16 on Monday evening, exactly seven days after their final Group B match with Slovakia. An...
  • Team England
    Team England
    • 27 Jun 2016

    News: Roy's tribute to Wayne Rooney as he prepares to equal record

    England boss Roy Hodgson has paid tribute to Wayne Rooney, as the Three Lions captain is set to become the country’s most-capped outfield player. The Manchester United star picked up his 114th cap when he came on as a substitute in Monday&rsquo...
<>
Related Articles
Recommended Articles