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Euro 2020 Ticket Update - FAQ's

Following our update on Friday 23 April regarding how the England Supporters Travel Club ticket allocation will be managed for UEFA Euro 2020, we have answered some of the frequently asked questions that came to our attention via the forum, facebook group and email.
You can find them answered by following the link below.
https://www.thefa.com/news/2021/apr/27/uefa-euro-2020-ticket-update-faqs-20210427     

23 Replies

  • Matthew Isle

    Thanks for these.

    Very reassuring you ladies and gents are on top of monitoring the topics on here.

  • Carl Padley

    In reply to Matthew Isle:

    now lets hope people actually read them once if not twice instead of filling the forum or facebook page up with questions which have clearly been answered in a indepth way lets just hope it gets put on the facebook page aswell as it would save the likes of you and david lilley keep repeating the same answers because people cant be bothered to read the info
  • Philip Hackett

    In reply to Carl Padley:

    Hi Carl,
    Whats Facebook, I'm still writing letters and putting my 85p stamps on them. Never get a reply though
  • Peter salnicki
    Thank you team. Its good to know your on the ball and providing answers to some of the questions that keep being asked. Im sure its a busy time for you guys, and that you share some of our frustrations on getting tickets as well.
  • Oliver Bickle
    Great Work FA ESTC Team. Great work on the caps table being made available!
  • Giorgi Horsley

    In reply to Matthew Isle:

    Obviously this will have been covered and I will have missed it but any idea what date the ballot will be?
  • David Lilley

    In reply to Giorgi Horsley:

    They haven't said, apart from it being sometime in May. Team England must wait for UEFA to inform them of the exact number of tickets available for each match in each category. Then, I imagine Team England will do the ballot straight away. Although determining the number of tickets might seem a straightforward thing for England matches, UEFA will probably want to release the corresponding figures to all participating national associations at the same time.

  • Matthew Isle

    In reply to Giorgi Horsley:

    On the ESTC FB page it suggests they are awaiting the data from UEFA so it won't be this week.
  • Andrew McCarthy

    The only query I still have for how these ballots will work is for the knockout games (more relevant for the potential games abroad)

    As I understand it, Team England will run ballots including everyone who originally had tickets once we know where we will be playing. With ~4 days notice before games, surely there will be lots of people who originally had tickets, and will be included in the ballot who no longer have any interest in attending due to the short time frame before the game if its abroad. Appreciate this is a similar scenario for most tournaments, but this feels a little different as normally you at least know if you have a ticket for the game so can gamble on flights accommodation etc.

    Would Team England be better off opening a short expression of interest exercise before running the ballots to ensure only those genuinely still interested in attending are included in the ballots? I can see a scenario where takeup of tickets is low from those successful, and there's lower capped members like myself who miss out on tickets who would still be interested in attending? There surely isn't enough time before games for Team England to keep running ballots for the remaining tickets people have taken up?

  • Matthew Isle

    In reply to Andrew McCarthy:

    I understand where you're coming from as some will no longer be interested or won't be able to afford or want to take the travel risk etc etc etc

    But given that an expression of interest would have to be opened up (and then closed) after the final group game or previous knock out (to enable members to know where and when we are playing and make a decision if it's viable) doesn't this risk even more work and risk and tighter timelines?

    It's going to be mixed blessings for the ESTC team if we get to the knock outs. I.e. we're still in the tournament but lots and lots of work for them with sales and second sales.
  • David Lilley

    In reply to Andrew McCarthy:

    If this is feasible, I really like this idea. For the reasons given by Matthew Isle, it would be too late to open a register of interest after the final group game when we know where we will be playing next. But I think there is merit in having a register maybe a week earlier. At that time we will know
    - which of our potential destinations are on the government's amber or red lists,
    - what are the entry requirements in those potential destinations, particularly regarding isolation / quarantine.

    With this information, many members who formerly had R16 and QF tickets might make an informed decision to drop out of the ballots. Although those adding their names to the register of interest might still drop out when the actual venue of the next match is known, the ballots would be more focussed on members who are still genuinely interested in going.
  • Andrew McCarthy

    In reply to Matthew Isle:

    I see your points here, it might be more work for ESTC before the knockout games, in setting up the expression of interests, but also might have the effect that it reduces the work they need to in-between games, by having to run several more ballots to allocate tickets that haven't been taken up.

    I'm unsure how big a problem people not taking up allocated tickets will be, it will depend on the location of knockout games (Wembley v Copenhagen, Rome v St Petersburg), alongside what travel restrictions look like for each country.

    How quickly can these ballots be done? For example if we win our last 16 game potentially at Wembley, on Tuesday, if it takes 48 hours for tickets to be allocated, members might only find out if they have a ticket to a game on a Saturday by Thursday evening? This might put lots of people off wanting to bother.
  • Matthew Isle

    In reply to David Lilley:

    For the L16 we have five potential venues (including Wembley and Glasgow) over three potential days.

    Members may now be in the position that they would only consider travelling to venue A on date B.

    I guess a matrix could be created to record this information - but not sure that would be more or less work than the current solution.

    And ultimately there is still the risk, albeit maybe lower, that the member won't buy the ticket if it's maybe a high price category.

    Similar for the QF - four venues over two days.

    Or are we suggesting it's a simple 'Are you interested in the L16 match - wherever its played' register of interest? Which maybe is of limited use.

    No easy answers here are there?

    The second sales will be bonkers for the staff whichever solution they choose.

  • Andrew McCarthy

    In reply to Matthew Isle:

    I think it is a more relevant solution for the Quarter Final than it is for the last 16, agree it would have limited value for the last 16. I cant see many members dropping out when there's still the potential for the game to be at Wembley.

    For example ESTC could run this expression of interest for the Quarter final before the last 16 game has been played, where we will know the location of the game.

    It could be worded as such "Should England qualify from their last 16 game, are you still interested in being included in the ballot for the quarter final game in Rome/St Petersburg/Munich/Baku?(delete as appropriate). It would hopefully reduce the numbers who are allocated tickets and don't take them, to what extent im not sure.
  • Matthew Isle

    In reply to Andrew McCarthy:

    Thanks for those thoughts.

    This is almost feasibility reference study!

    Good to constructively knock and shape ideas around.

    I bet the ESTC team have been doing likewise to see what would work best logistically for their team size and drawing on past experience with Russia.

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