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People Who Havent Received Email...

Hi all,

So i havent receiced an email and I though on 6 active caps, 10 total I would be more or less gaurenteed group stage tickets especially tickeing the price upgrade button.

I sent a support ticket to Uefa yesterday asking if there had been an issue with the application and they replied with:

"Dear Matt,

Thank you for your email.

The results of the general sale have not been announced yet.

All applicants will be notified by email about the outcome of their application by the end of January 2020.

We thank you for your patience and understanding.

Best regards,
UEFA Ticketing Customer Service"

I put in my England FAN number so didnt apply for general..... perhaps I and other people who haven't received an email have applied in a different section by mistake etc?

Not sure i anyone can shed any light on this...

Matt

58 Replies

  • Matthew Storey

    In reply to Matt Turner:

    The thing that is angering me the most is my only mistake appears to be going onto the ticketing website and clicking apply there, rather than clicking the link through the FA email. For that to have cost me Cat 3/FF tickets to every game is pretty gutting.
  • Matt Turner

    In reply to Matthew Storey:

    Agreed, but even still you would think they would make it clear "general portal"..... I did the same process as my mate who is also a 40 capper and his portal looked identical to mine, why make them so similar? You would think they would differentiate to avoid human error.
  • Matthew Heywood

    In reply to David Lilley:

    David, I don't think applying for or being allocated tickets for knockout games will effect your application, people will want to attend other games in different cities during the tournament, England could play in 1 of 3 cities in the last 16. I think this just effects group stage. I have bought Rome quarter final tickets through UEFA and also conditional England quarter, which could be Rome, St Petersburg or one other. UEFA cannot stop you attending other games or not allocate you tickets on the off chance that you may or may not already have a ticket for that game.
  • Richard Williams

    In reply to Matthew Heywood:

    "..England could play in 1 of 3 cities in the last 16...

    Erm, I understood England could play their RO16 match in one of FIVE cities?

    They are: Dublin, Rome, Bilbao, Budapest or Glasgow, according to the UEFA website.

    In answer to the OP, I applied via the link posted on the FA site and got all my tickets.
  • Nick howell
    This is a reply to every one who has not received e mail.
    I have yet to receive one but I went into UEFA portal and my account and there in the ticket window were all my 7 tickets ready to be purchased ,so give it a go .
    Regards
    Nick
  • Matthew Heywood

    In reply to Richard Williams:

    If we win the group, we play in dublin, second, Copenhagen, haven't looked at third, either way, you can still apply for these games through the general ballot.
  • David Tucker

    In reply to Matthew Storey:

    I think my error might have come from timing out during the application while I double checked Fan and Passport numbers of other group members. I seem to remember getting the "you need to log back in" message and being taken to a logon page, shame it was the wrong one.
  • Dean Ellis

    In reply to Brendan Britt:

    I am the same bud UEFA are saying I applied for tickets in the wrong portal this however is not the case I have confirmation emails back from uefa stating if I don't receive tickets I applied for I would the go into a ballot I applied for CAT1 tickets
  • Lee Andrews

    In reply to Dean Ellis:

    I just went and checked my emails and the one from UEFA confirming my application has a link attached re if I wanted to amend or change my application. When I just clicked on the link, it looks as though it takes me to the general ballot page as it brings up the “you already have an existing application the the FA” message.

    Not sure if this means that if you clicked that link before the 18 December cut off, you was automatically taken to the wrong page where the application was amended and re-submitted under the wrong ballot...?
  • David Lilley

    In reply to Matthew Heywood:

    Matthew Heywood
    I have bought Rome quarter final tickets through UEFA and also conditional England quarter, which could be Rome, St Petersburg or one other.

    This is what the ticketing T&Cs say.

    3.11. An Applicant cannot submit a Request for a Ticket to a Knock-out Match if such Applicant has previously submitted a Request for a Follow My Team Ticket relating to the same Knock-out Match.

    You have done it the other way round. You submitted a request for a 'Follow My Team' ticket which could take you to a match for which you have previously (successfully) submitted a request for a 'Ticket to a Knock Out Match'. But the rule must surely still apply. It would be a nonsense if the order in which you acquired the tickets made any difference.

    If you've got a ticket to the Rome QF in last summer's UEFA ballot and a conditional QF ticket from the FA allocation then you have managed to slip the ball through the keeper's legs. I'll cross my fingers for you that they don't go to VAR.

  • David Deighton

    In reply to Matthew Storey:

    Not sure how anyone could have applied for general sale tickets, as for the past twenty years for all tournaments the general sale is on hold wile the Fans members sale is open... I didn't even add my fans member number, did need to, all my details were their from both the summer in Portugal and the world cup...
  • Matthew Storey

    In reply to David Deighton:

    I don't understand how it's possible either, in all honesty. Nothing in any of the correspondance from the ESTC or UEFA suggested you could go through a wrong portal. There was no indication that you had to click the link in the email to go to the correct site. All it says in everything we received from ESTC was make sure you click England, use your access code, put names and FAN IDs in correctly etc. I did all of that. My application is identical to my mates who have all got their tickets. I'm annoyed with myself for doing it wrong but after combing through all the emails received from ESTC about it, there was never any suggestion it was even possible to apply in the wrong portal. When I get a second today I will be calling them up and asking how they managed to miss this. Might not get me anywhere but has to be done.
  • David Lilley

    In reply to Matthew Storey:

    Matthew Storey
    I don't understand how it's possible either, in all honesty. Nothing in any of the correspondance from the ESTC or UEFA suggested you could go through a wrong portal. There was no indication that you had to click the link in the email to go to the correct site.

    Matthew Storey
    When I get a second today I will be calling them up and asking how they managed to miss this.

    The FA News Bulletin explaining how to apply for tickets has dropped off the list on this website. So, to help you with your phone call, here is a link to the bulletin :-

    http://www.thefa.com/news/2019/nov/29/euro-applications-291119

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