UEFA Nations League
If anyone has a spare ticket for England v Netherlands I would be grateful if you could let me know.
I wondered if anyone else had experienced problems in ordering? Having been awarded guaranteed tickets I queued up at the appropriate window in March, got in, bought Cat 3 team conditional tickets for both the semi and the next game, paid by card, got an indication on screen that it had all gone through fine. But only yesterday have realised there are no tickets showing in my account, no money was taken (or attempted to be taken) from my account, and no confirmatory email. Gutted. Really confused as to what has gone on as I am fairly used to dealing with these sorts of sites.
In reply to David Lilley:
Thanks David, I did try when the tickets became available yesterday but they went quickly and I hesitated in trying to find out if I had a ticket or not as of course if you try to buy twice then it voids everything. Originally it was the FA allocation I thought that I had managed to purchase.
In reply to Mark Tunmore:
In reply to Christopher Joiner:
Mark TunmoreThey don't even have a platform to allow fans to transfer tickets
I think the problem is that, of the 8 ticket "products" for this tournament (2 semis, 1 final, 1 3rd/4th place, 4 Super Sundays), only 2 have sold out. It's unfortunate for England fans that they happen to be England's semi-final and England's Super Sunday ticket. When UEFA set up a ticket resales platform and people submit tickets which they can't use, these tickets only appear for sale if UEFA have already sold out their original stock of tickets for that match. They sell their own tickets first, before tickets submitted for resale. So, as they see it, there's no point in setting up a ticket resales platform if only 2 products have sold out.
In reply to christopher rhodes:
christopher rhodesYou'll easy get a ticket over there, loads of touts will be selling
In the past, it has been easy to get tickets from unauthorised sources such as other fans, secondary ticketing websites and touts. Despite warnings from UEFA (and FIFA) that these tickets are illegitimate and you risk being refused entry to the stadium, people have got in with no trouble. I'm wondering whether things might be different this time.
For tickets bought through the UEFA general public ballot, ticket delivery will be via a mobile phone app. The ticketing T&Cs include this article :-
6.7. Defective mobile Ticket(s) such as for example: Tickets not displayed in the App, Tickets not being displayed due to defective mobile phone or insufficient battery, or with incorrect personal information displayed on the Ticket, will be rejected at the entrance to the Stadium. UEFA, the Host Association and the Stadium Owner shall not be responsible for defective, lost or stolen Ticket(s) and will accept no obligation to reissue any such Ticket(s).
I'm intrigued by the phrase "Tickets not displayed in the App". Does that mean that the QR code readers at the turnstiles will be able to detect whether a mobile phone ticket is displayed in the app ? Could it distinguish between a ticket displayed in the app and a screen shot of a ticket displayed in the app ?
Suppose the ticket reader CAN tell the difference
When tickets were put on sale, each applicant had to register on the UEFA ticketing website the full name, date of birth, nationality and passport number both for himself and his guests. (Ticketing T&Cs 3.11)
In late May, successful ticket applicants may download a special UEFA app to their smartphone and register to use the app. The registration data will be the same as for the original application and can be cross checked by the UEFA software to ensure that the person registering is on their database of applicants. The applicant can then download their tickets to their phone through the app. (T&Cs 6.1a)
Guest tickets can be transferred from the applicant's smartphone to the smartphones of the original guests (T&Cs 7.2), but the applicant's ticket cannot be transferred to anyone (T&Cs 7.1).
Such transfers can only take place through the app. So, in order for the guests to receive their tickets, they too need to download the app and register. The UEFA software will be able to check whether they appear on the ticketing database of guests. If they don't, then it is likely their registration to use the app will fail.
It will be impossible for anyone to transfer their own ticket to anyone else or their guest(s) tickets to anyone other than the original guest(s) in a manner which allows the ticket to be displayed within the UEFA app. If the software can tell the difference between a ticket displayed in the app and a screen shot of a ticket displayed in the app then this will stop the illicit transfer of such tickets.
Suppose the ticket reader CANNOT tell the difference
In that case, someone could sell their ticket to a tout. They would deliver the ticket to the tout by attaching a screen shot to an email.
The tout could then stand in Porto city centre and sell that screen shot, as an email attachment over and over again to 127 other suckers. He could then go to the ground and sell it to a few more. The first person to the turnstile gets in. 126 people are refused entry since the ticket has already been used. The original purchaser whose name is on the ticket is invited by the authorities to answer some uncomfortable questions. The person who got in and is sitting in that seat is ejected. The anonymous tout gets away with a lot of other people's money because nobody knows who he is and he used a VPN.
David, this is taken from the Dutch FA Nations League FAQ (with dodgy Google translation)...
"Unlike in away games, you don't have to pick up the tickets in the play city. The tickets are made available by UEFA via the official UEFA Ticket App. After allocation by UEFA you will also receive instructions on how to download the app. The app contains your ticket per race with only the course, driving and seat information. Only when entering the outer safety ring around the stadium on the match day is the barcode activated via the bluetooth on your mobile phone. This gives you access to the stadium."
So if they stick with the mobile ticket route only, your barcode won't be accessible until you're in the environs of the stadia, presumably to prevent touting of the ticket. I still think they need something for people without the technology.
Mark TunmoreWhat happens if someone loses their phone or has it stolen on the day of the game, forgets to charge it/it is getting on a bit and the charge isn't always reliable?
The extract from the ticketing T&Cs which I have given in my earlier post suggests that, if you have your phone nicked or the battery goes flat then tough !
Mark TunmoreAnd there are still people around of the older generation who don't have or want a smart phone
If the lead booker of your group has a suitable mobile phone then your mobile ticket can be left on his phone. You just enter the stadium together and pass the phone across.
If the lead booker of your group (or you, if you're going alone) does not have a suitable mobile phone, the Nations League FAQs advise you to contact UEFA on their contact form. I imagine UEFA will arrange a different ticket delivery method. The ticketing T&Cs do mention 2 other ticket delivery methods apart from to your mobile phone. You cannot choose one of these alternatives yourself but, if it is obvious that you can't receive your ticket by mobile phone app, then UEFA will presumably choose a different delivery method for you. They will probably select 'collection in person' from the stadium. You (and any guests) would be required to bring ID in the form of a passport or national identity card together with a print out of the email stating that you may collect in person.
Mark Tunmorewhat is to stop someone who has registered and has a ticket they don't want giving their number and details to someone to download the ticket to their phone?
When you registered to buy tickets in January / February, you had to give your name, address, mobile phone number, email address, nationality and passport number. You also had to give the same information (excl address and email address) for your guests. To register on the UEFA ticket download app, the same information needs to be given. I would imagine that the UEFA software would cross-check the 2 sets of information. It's not clear what would happen if they don't match.
Even if there are no consequences, would you want to give someone else access to such sensitive personal information ? If you do, the recipient had better be someone you know and can trust.
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